Website Horizons ABA
📋 Job Posting: Client Intake Specialist
About Us:
Horizons ABA provides compassionate Applied Behavior Analysis (ABA) therapy to children with autism. We are growing quickly and receive many new family inquiries each week. To keep up, we are looking for a detail-oriented, friendly Client Intake Specialist to join our team and support our intake process.
Why Work With Us:
At Horizons ABA, we believe in more than just doing a job — we believe in making a difference. We’ve built a culture that values teamwork, positivity, and growth. You’ll be joining a strong, supportive, and fun team that celebrates wins together, encourages new ideas, and creates an environment where everyone feels valued. We are passionate about the families we serve and equally committed to the success and well-being of our employees.
Role Overview:
The Client Intake Specialist will support our lead Intake Coordinator by handling follow-ups, document collection, and scheduling tasks. You will work closely with families, BCBAs (clinical supervisors), and internal team members to ensure families move smoothly through the intake process.
Responsibilities:
- Call, email, and text prospective clients to follow up on missing documentation.
- Track client progress through the intake pipeline (CRM / Monday.com).
- Schedule and confirm intake calls/assessments with families.
- Escalate cases to the clinical team for approval when needed.
- Maintain accurate records and daily updates in our system.
- Provide professional, empathetic communication to families.
- Work U.S. business hours.
Qualifications:
- Strong spoken and written English (neutral accent preferred).
- Friendly, professional phone manner.
- Detail-oriented and organized.
- Prior healthcare or healthcare administration experience required.
- Tech-savvy: comfortable with CRMs, email, and scheduling tools.
- Technical setup required: stable high-speed internet, dual monitor setup, and a private, distraction-free workspace.
🚫 Important: Please do NOT apply through VirtualStaffSA.
✅ To apply, submit your application through this Google Form: https://forms.gle/ts2F9vLdLHwWBGnW7
Client Intake Specialist
Horizons ABA was founded with a simple mission: to provide compassionate, high-quality ABA therapy that truly supports children with autism and their families. We believe families deserve a warm, professional intake experience and that our employees deserve to work in a culture that is supportive, collaborative, and fun. Our team is built on values of empathy, excellence, and growth, and we make it a priority to celebrate wins together, encourage new ideas, and create an environment where every team member feels valued. At Horizons ABA, you’re not just joining a company — you’re becoming part of a mission-driven community that is making a real difference every day.