Senior Digital Account Manager for Independent Hotels

About the job

About Gourmet Marketing

Gourmet Marketing is a leading digital agency specializing in hotel and hospitality marketing. We help independent hotels and boutique hospitality brands worldwide drive direct bookings and measurable revenue growth through data-driven digital strategy, paid media, SEO, social, and web development. Learn more at www.gourmetmarketing.net

Role Overview

The Senior Digital Account Manager is responsible for overseeing all aspects of client success — from strategy development and project oversight to communication and performance reporting. You’ll manage a set of hotel clients, ensuring their digital marketing programs (SEO, paid media, social, and web) are aligned with business goals, seasonal trends, and revenue targets.

This role requires agency experience, strong strategic thinking, and the ability to balance multiple clients across time zones. You’ll work remotely from South Africa, following U.S. business hours.

Key Responsibilities

Serve as the main liaison between hotel clients and internal teams, ensuring all projects and campaigns meet client expectations and deadlines.
Develop and guide integrated digital marketing strategies across SEO, paid media, social, and web design/development.
Lead regular performance meetings, presenting data-driven insights and actionable recommendations.
Collaborate closely with internal teams (SEO, advertising, design, development, and content) to align execution with strategy.
Anticipate client needs and proactively identify opportunities for improvement or growth.
Oversee campaign tracking, reporting, and deliverables to ensure measurable outcomes and transparency.
Manage client budgets, timelines, and overall satisfaction.

Required Skills & Qualifications

5+ years of experience in digital marketing account management, preferably in an agency setting.
Strong understanding of SEO, paid media, analytics, and web project workflows.
Excellent communication, presentation, and client management skills.
Proven ability to create and present marketing strategies with clear ROI impact.
Highly organized, detail-oriented, and able to manage multiple accounts simultaneously.
Experience working with international clients or across time zones.
Must be based in South Africa and able to work U.S. business hours.

Preferred Experience

Experience with hotel or hospitality brands (e.g., independent hotels, resorts, or restaurants).
Background in hotel marketing or working with hotel clients.
Familiarity with booking strategies, OTA reliance, and the guest journey.

Why Join Gourmet Marketing

Be part of a global team shaping digital success for leading independent hotels.
Work with experts across SEO, paid media, creative, and technology.
Collaborate on high-impact campaigns that directly drive bookings and brand growth.
Competitive compensation with growth opportunities and a dynamic agency culture.

Senior Digital Account Manager for Independent Hotels