AI Savvy Operations Assistant

Hi! My name’s Ajay, and I’m the founder of a SaaS company in the email space called GMass.

I’m looking for an AI-savvy operations executive that can help me run the company and my personal life..  My company, GMass, makes software that turns a Gmail account into an email marketing platform. For the last 12 years, I’ve been grinding away on all the things that a techy CEO of a promising startup does: coding, marketing, sales, support, administration, responding to email…oh boy, so much email. Which you might expect because we’re an email company.

I need some help with all the busy-work so I can get back to building our product and growing the company.
About the person I seek:

The person I seek will take control of tasks and projects related to GMass and my personal life, and these items span multiple disciplines from operations to customer support to negotiation on the GMass side to logistical planning and domestic staff management on the personal side.

Skills I’d like you to have coming into this role:

Outbound email: You should understand the fundamentals of email outreach, either having worked for an Email Service Provider, or having coordinated cold or opt-in  email campaigns for an organization.
Writing: You must have a strong grasp of written English. You should be able to write excellent prose without the use of AI. I consider myself a good writer, and you should  be able to write as well or better than me so you can communicate on my behalf. You’ll be managing my Inbox and replying to emails in my voice.
Spoken English: You should be able to converse in English, so that you can participate in phone calls and video meetings.
You must have a strong grasp of AI tools and their capabilities. In fact, you should already be using AI tools in your daily life.
If we can travel back in time two months, and you were working with me then, here are some actual projects I’d assign to you:

We have a series of email campaigns we need to send to our user-base of 1-million+ users. Wait until our content producer is finished with the content, then prep, schedule, and monitor all of the campaigns. Then, reply to everyone that replies to the campaign.
Go through the last six months of emails in my Inbox and reply to anyone needing a reply.
A big customer has reached out directly to me and they’re upset because they feel like the support team hasn’t adequately addressed the issue. Dig in, find out what’s going on, and solve the issue for the customer.
I need to plan an in-person retreat for my small leadership team. We need hotels, flights, dinners, and a space to collaborate. Can you plan it?
The lease on my car is ending next month. I would usually lease a new car, but interest rates are higher than they’ve ever been since I started driving cars. Is leasing or buying the better option now?
I’ve decided to buy a baby grand piano for my kids to practice on. Research pianos, stores, and costs, and ultimately tell me what to do.

While lots of job ads ask for “a self starter” and “a team player” and “someone that can multitask” and “some with attention to detail” and “someone who’s organized”, I find all those requirements silly, because everyone in the workforce should have those skills. Those are baseline skills needed to succeed at any job, including this one.

It’s important to have a good understanding of people and how to make people feel good. Do you know what to say to an angry customer? Can you anticipate what will resolve the situation without the customer explicitly telling you?

Finally, it’s important that we get along and enjoy working together. If we don’t, we’ll start to drift, the role will become stagnant, and we’ll eventually part ways. Feel free to start to get to know me from my LinkedIn page. If you’re a good candidate for this quirky, unorthodox, but fun role, then I’m looking forward to getting to know you too.

How to apply:

This is a remote, international position..

Send me an email to [email protected]. Tell me about yourself and how you’d fit into this role. Please include links to any professional social media profiles or online work you’re comfortable sharing with me.

You can count on your application being read by ME and only me, since I…well…don’t have any help.

AI Savvy Operations Assistant