GitLab
GitLab
About the job
GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what’s possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.
As a backend engineer joining our GitLab Dedicated Group, you’ll collaborate with our talented team to build Switchboard, an innovative customer portal that supports our GitLab Dedicated single-tenant SaaS offering. Switchboard serves both our valued Dedicated customers and internal GitLab teams, including our SREs. The contributions you make will create meaningful impact and reach millions of users worldwide. Learn more about the Switchboard Team here.
In this role, you’ll develop backend functionality while following established best practices and GitLab guidelines. You’ll work closely with frontend engineers, SREs, product managers, engineering managers, and product designers to enhance and expand the Switchboard application.
At GitLab, we embrace open source principles wholeheartedly. Our complete handbook is accessible online, allowing you to explore details about upcoming releases and understand the product vision you’ll help bring to life.
What You’ll Do
Build impactful features: Develop secure, well-tested, and performant improvements to the Switchboard product
Collaborate cross-functionally: Partner with Product Management and diverse stakeholders (Frontend, SRE, and others) to iterate on innovative features within the GitLab ecosystem
Write exceptional code: Create code that meets our high standards for style, maintainability, and best practices in large-scale web environments. Champion these standards through thoughtful code review
Drive independent success: Confidently deliver features and improvements with growing autonomy, while collaborating on larger initiatives
Enhance user experience: Improve the overall product experience by elevating backend feature quality both within your group and across teams
Identify opportunities: Recognize areas for improvement throughout the codebase and contribute to meaningful enhancements
Foster learning: Share knowledge, learn from others, and teach fellow engineers. Every team member brings valuable perspectives regardless of their industry experience
Resolve critical issues: Address prioritized items from our issue tracker, including bugs with severity and priority labels
Embrace our workflow: Contribute to and follow our established processes alongside Switchboard Engineers and the broader GitLab community
What You’ll Bring
Technical expertise: Professional experience with Ruby on Rails
Platform experience: Background working with platforms or complex applications (large-scale experience is welcomed)
Deployment knowledge: Familiarity with building and deploying software using CI/CD or internal tooling
Systems thinking: Understanding of distributed, scalable, and reliable systems
Modern DevOps: Experience with contemporary DevOps platforms (GitLab experience is a plus)
Communication skills: Strong English language proficiency for success in our remote, asynchronous environment
Clear communication: Ability to articulate complex technical, architectural, and organizational challenges while proposing comprehensive solutions
Performance focus: Experience identifying, diagnosing, and preventing performance and optimization issues
Agile comfort: Enthusiasm for highly agile, iterative software development processes
Positive mindset: Solution-oriented approach to challenges
Collaborative spirit: Natural inclination toward communication, inclusion, and transparency
Self-direction: Self-motivated with excellent organizational abilities
Values alignment: Commitment to our company values and working in accordance with them
Remote readiness: Ability to flourish in a fully remote organization
Nice to Have
Vue.js experience
Familiarity with GitLab as a user or contributor
Product company background
Remote team collaboration experience
Enterprise software company experience
Developer platform/tool industry knowledge
Global or multicultural team experience
Important note: We understand that everyone’s journey is unique, and we encourage you to apply even if you don’t meet every single requirement listed above. We believe diverse perspectives and experiences strengthen our team.
About Our Team
You’ll join a dynamic technical team that’s newly formed within a visible and growing group at GitLab. You’ll have opportunities to learn from experienced engineers while also shaping the future direction of the Switchboard application. This presents an exciting opportunity for a Backend Engineer to contribute to and help build this innovative application. Learn more about the Switchboard Team here.
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Intermediate Backend Engineer (Ruby), Switchboard
GitLab is a complete DevOps platform, delivered as a single application, fundamentally changing the way Development, Security, and Ops teams collaborate and build software. From idea to production, GitLab helps teams improve cycle time from weeks to minutes, reduce development costs and time to market while increasing developer productivity. We're the world's largest all-remote company with team members located in more than 65 countries. As part of the GitLab team, you can work from anywhere with good internet. You'll have the freedom to contribute when and where you do your best work.