Exclusively Remote
Exclusively Remote
Exclusively Remote
About the job
Administrative & Customer Support Representative
US hours – 3pm -12pm SA time
Independent Contractor
Must have own laptop
Stable internet connection required
About the Role
We are seeking a highly organised, tech-savvy, and professional Administrative & Customer Support Representative to join a growing company. The successful candidate will be responsible for answering incoming calls, handling collections, responding to and managing new leads, assisting with social media, and providing general administrative support. This is a varied role suited to someone who is confident communicating with customers, comfortable using technology, and able to manage multiple tasks efficiently.
Key Responsibilities:
Answer and manage incoming customer calls professionally
Respond to new leads and ensure timely follow-up
Assist with lead intake and customer enquiries
Handle collections and follow up on outstanding payments
Maintain accurate customer and lead records
Provide general administrative and customer support
Assist with social media posting and day-to-day social media activities
Help create and publish basic social media content
Assist with light graphic design and content creation when required
Use various online platforms and software to manage daily tasks
Communicate professionally with customers, prospects, and internal team members
Support the team with additional administrative tasks as required
Requirements:
Previous experience in customer service, administration, sales support, collections, or a similar role
Excellent verbal and written English communication skills
Strong customer service and interpersonal skills
Highly organised with excellent attention to detail
Tech-savvy and comfortable learning new software and platforms
Confident handling phone calls and customer enquiries
Comfortable following up with customers regarding outstanding payments
Experience with social media platforms is an advantage
Basic graphic design skills are a plus
Able to multitask and prioritise effectively
Reliable internet connection and suitable home-office setup
Must have own laptop
Able to work independently and take initiative
Administrative Manager
Save time, money, and the stress of hiring with our proven expertise. With over 10 years of remote recruiting success, Exclusively Remote is here to make your hiring process seamless and efficient. Our experienced team of recruiting and staffing specialists personally screens and vets every candidate, ensuring they’re a perfect fit for your team—someone you can trust to deliver excellence. We specialize in connecting businesses with highly skilled, native English-speaking remote professionals from Israel or South Africa. Our expertise spans a variety of industries, including, but not limited to: - Administrative & Customer Service - IT Support - Healthcare & Billing - Finance & Bookkeeping - Sales Let us take the hassle out of hiring by finding top-quality remote professionals for your team.