Director of Hiring Operations (Remote)

About the job
Hiring is fundamentally broken. Most people recognize this. Very few understand how to repair it.

This role is built for someone who does.

This position resides within People and Talent Operations, but it is at its core a systems design and operations role — with hiring serving as the functional domain. You will not be required to be a subject-matter expert in recruitment. You will be required to excel at constructing systems that produce measurable outcomes — systems that scale, repeat reliably, and withstand pressure in live operating conditions.

The challenge is straightforward to articulate but difficult to execute: design and run a system that reliably brings qualified people into the organization, on schedule, meeting a defined quality standard, and into roles where they perform well and remain. That system must function not only for standard, clearly scoped requests, but also for ambiguous, critical, and non-routine scenarios. This role demands continuous ownership, sound judgment, and the discipline to address problems in ways that reinforce the system instead of layering on complexity.

Stakeholder management is essential. You will collaborate with senior leaders who hold firm views, face conflicting priorities, and provide incomplete inputs. You will lack formal authority. You will succeed by earning trust, identifying alignment, and transparently articulating trade-offs — maintaining the quality standard while ensuring stakeholders feel acknowledged and supported.

This is an AI-first environment. You will interact with AI hands-on every day, leveraging it to draft content, validate concepts, assess outcomes, explore exceptions, and detect patterns. You will not delegate ideas to engineers and wait for results. You will build, test, break, document, and iterate independently, then collaborate with others when it is time to scale or stabilize a solution.

We also believe in transparency, because we do not want to waste your time. This role is not suited for everyone.

If any of the following describe you, this is probably not the right match:

You prefer identifying problems over owning solutions from start to finish
You rely on authority, organizational structure, or formal ownership assignments to make progress
You delegate execution to engineers rather than working hands-on yourself
You interpret feedback or resistance as personal criticism rather than actionable input
You optimize isolated components without considering system-wide impact
You are drawn to the concept of repairing broken systems more than the execution itself

This is a global, remote position with significant autonomy and equally high accountability. You must be available for a minimum of four hours overlapping U.S. business hours on weekdays. Beyond that window, your schedule is largely self-managed.

One final note, in the interest of transparency: our application process demands genuine effort. Most applicants invest considerable time because the role itself demands it.

If reading all of this energized you — rather than deterred you — we would genuinely like to hear from you.

What You Will Be Doing

Designing and refining end-to-end systems that convert unclear requirements into consistent, high-quality results
Engaging directly with senior stakeholders to define real constraints, make trade-offs visible, and establish shared definitions of success
Applying AI daily to create, test, analyze, and iterate on system elements, then layering in human judgment and quality oversight
Taking full ownership of your work from initial concept through execution, measurement, and refinement — without handoffs or shared accountability
Spotting patterns, diagnosing underlying causes, and strengthening the system using real-world feedback and performance data

What You Won’t Be Doing

Identifying problems and delegating execution to others
Refining one component of a system while disregarding broader consequences
Waiting for formal authority, organizational structure, or escalation paths to drive progress
Relying solely on specialists rather than engaging directly with the work
Avoiding complex problems, challenging stakeholders, or personal accountability

Director Of Hiring Operations Key Responsibilities

Design, own, and iteratively improve the systems that consistently deliver high-quality hires on schedule and into roles where they perform well and remain long-term.

Basic Requirements

5+ years of experience in business operations, people or talent operations, program management, or a similarly system-intensive role
Direct experience hiring for your own team or function, with measurable accountability for hiring results (e.g., time-to-fill, quality, retention)
Hands-on experience designing and executing operational systems end-to-end, not simply maintaining existing ones
Experience producing organizational and operational artifacts such as role specs, org charts, ladders, RACIs, workflows, or decision frameworks
Strong operational writer: has authored SOPs, process documentation, or post-mortems utilized by others
Working knowledge of U.S. hiring practices and regulations, including compliance requirements
Comfort engaging directly with senior leaders without relying on formal authority
Practical, daily application of AI in operational contexts, with attention to quality and inherent trade-offs
Availability for a minimum of four hours overlapping U.S. business hours on weekdays

Nice-to-have Requirements

Experience iterating on a system across multiple cycles using performance and retention data
Familiarity with low-code tools, automation platforms, or agentic workflows
Experience creating dashboards or visualizations tailored for executive audiences
Background in high-growth, high-accountability, or private-equity-backed environments

About Crossover

Crossover has been a pioneer of the remote work model since our inception in 2014 – helping thousands of people advance their careers. We specialize in full-time, long-term remote jobs – not short-term “gigs” or part-time freelancing side ventures. Our platform provides businesses with the fairest hiring on earth by basing 90% of the decisions on objective assessments of a candidate’s skills and abilities to perform Real Work. Since we are 100% remote, people can work from anywhere and earn standardized and competitive compensation, regardless of where they choose to live.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

Working with Crossover

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover. The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.

Director of Hiring Operations (Remote)