Clipboard
Clipboard
Clipboard
About the job
About the Role
This is not a traditional call center role—you will be the frontline specialist for our most valuable business clients, our workplace customers. Your job is to proactively solve client issues, prevent churn, and ensure a seamless experience for our customers. Clipboard is looking for highly motivated, customer-focused individuals to join our team as B2B Client Support Specialists (Workplace Support Agents).
This role is open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively. No specific degree required.
Success Factors
Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.
Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.
Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.
High Accountability – We value people who hold themselves to high standards and consistently deliver results.
Responsibilities
This is primarily a voice-based role, with additional responsibilities that include handling emails as needed
Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time
Navigate tools like Zendesk and the Clipboard portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation
Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary
Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.
Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively
Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction
Why Join Clipboard Health?
100% Remote – Always. Work from anywhere in the world.
Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.
A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.
Opportunity to make a significant impact with our workplace customers
Hiring Process
Application
Case Study
Interview with Hiring Manager
Executive Interview
Offer
Client Support Specialist (Workplaces – B2B)
Our Why: At Clipboard, our mission is to uplift as many communities as possible. We do this by connecting healthcare professionals with the workplaces that need amazing workers, helping people achieve financial stability for themselves and their families while providing essential care to people all across the U.S. Our How: Clipboard is an app-based marketplace where workplaces post calls for help and workers answer. Every year, we help hundreds of thousands of workers fill millions of shifts across the U.S. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more. Our Team: Founded in 2016, we are a remote-first team of over 1,000 people working to uplift communities across the country. Today, healthcare facilities and schools are understaffed, which can result in poor patient care, student outcomes, and employee burnout. Meanwhile, local professionals have time and want to pick up extra shifts. These two parties don’t know each other and aren’t sure if they can work together (licenses, qualifications, or even trust might get in the way). Clipboard exists to solve this problem.