Black Pen Recruitment
Black Pen Recruitment
Black Pen Recruitment
Our client is a technology company solving payments problems for businesses. Their mission is to help businesses in Africa become profitable, envied, and loved. They provide a suite of products to help businesses accept payments online and offline, manage their operations, and grow their business. Our client is driven by a commitment to excellence, innovation, and customer satisfaction.
Role Overview
The Technical Solutions team strives to be the best technical payment partner for global brands, enterprise businesses, and startups operating in Africa. To achieve this, our client partners with their merchants to unlock their full potential by designing tailored solutions using our client’s products to meet their unique needs and guiding them in adopting best practices that drive customer success and revenue growth.
The team works closely with the in-country business development teams to accelerate the sales cycle and business onboarding. Additionally, they serve as a trusted bridge between our client’s largest businesses and the product and engineering teams, sharing valuable feedback that shapes our client’s products to solve real business challenges.
Job Type: Permanent
Location: South Africa
Work Place: Remote
Requirements
Technical Experience: 5+ years in a technical role, ideally in pre-sales, customer support, or software engineering, with hands-on experience in REST APIs, SDKs, and payment gateway integrations.
Solution Design & Integration: Proven experience in integrating technical solutions for external partners or merchants.
Communication & Presentation: Ability to explain complex technical concepts clearly to both technical and non-technical audiences.
Problem-Solving: A proactive, hands-on approach to troubleshooting and resolving technical challenges in real time, with a track record of methodically tackling issues to final resolution.
Customer Success Mindset: Strong commitment to ensuring merchants succeed by delivering effective solutions and outstanding support.
Project & Portfolio Management: Ability to manage multiple projects and merchant accounts while effectively prioritizing tasks.
Industry Knowledge: Understanding of South Africa’s fintech ecosystem, payment regulations, and compliance standards.
Entrepreneurial Mindset: Ability to take initiative, navigate ambiguity, and thrive in a fast-paced environment.
Nice to Have
Public Speaking & Advocacy: Experience speaking at industry events, leading technical workshops, or contributing to developer communities.
Experience with Low-Code/No-Code Platforms: Understanding of tools like Zapier, Bubble, Pipedream for workflow automation and integrations.
Responsibilities
Pre-Sales Strategy and Solution Design
Work closely with the sales team to craft compelling solution proposals and pitches for potential clients.
Lead technical discovery calls, asking the right questions to understand the prospect’s technical setup, payment challenges, and how they plan to use our client
Demonstrate our client’s product capabilities through live demos, API clients, sample projects, and other tools to help prospects visualize seamless integration.
Merchant Integration and Onboarding
Collaborate with newly signed merchants and the sales team to design tailored payment solutions.
Prepare clear, structured Scope of Work documents to guide merchants through implementation.
Ensure a smooth API onboarding experience by troubleshooting issues and optimizing integrations for scalability.
Post-Launch Growth and Optimization
Regularly review merchant performance, providing recommendations to optimize payments and unlock growth opportunities.
Act as a trusted technical advisor, addressing escalations and maintaining strong client relationships.
Identify upsell opportunities by recommending additional products and services.
Gather feedback to improve our client’s product offerings and ensure long-term client success.
Industry and Market Expertise
Own the technical sales strategy for a specific industry or region.
Develop and maintain an Industry Strategy Playbook, outlining how our client’s solutions address market-specific needs and challenges.
You’ll thrive as a Solutions Architect if you
are based in South Africa and have a background in software engineering, along with experience in technical sales and solutions design.
have a proven track record of successfully working with enterprise-grade businesses in a technical, consultative role—understanding business needs, designing effective technical solutions, and communicating clearly with both technical and non-technical audiences.
bring deep technical expertise, strong interpersonal and leadership skills, and the ability to build trust with senior executives while driving customer success throughout the entire journey. You think strategically and creatively, proactively identifying challenges, taking ownership, and maintaining a positive approach when facing obstacles.
are well-versed in South Africa’s tech and payment landscape and actively engaged in local developer communities. Public speaking ability is a welcome bonus.
Benefits & Perks
Competitive salary
MacBook Pro
Health Insurance
Hybrid Working
Smart, kind colleagues who’re invested in your growth
Solutions Architect (Fintech/Payments)
Black Pen Recruitment is the leading recruitment agency in fintech and cryptocurrency across Africa. From our headquarters in Cape Town, South Africa, we've been at the forefront of specialised recruitment since 2012, carving out a distinct niche in the landscape of financial technology. Our success story is rooted in our ability to identify top-tier talent and match them with leading companies in the industry. With over 180 clients worldwide and over 120,000 candidates in our database, we've built partnerships with Startups, Scale-ups, SMEs, and Corporates, driving growth and innovation every step of the way. We have also expanded our reach into key sectors including e-Commerce, Digital Banking, SaaS, Tech, and Travel/Tourism. Black Pen Recruitment stands as a dedicated partner in growing your team, with over a decade of experience. Driven by a vision to bridge the gap between talent and opportunity in the growing fintech and cryptocurrency sectors, we've built a formidable team of internationally trained recruiters who share a passion for excellence and dedication. With a strategic presence in Malta, we have established a global footprint, nurturing relationships with clients worldwide. Our journey has been defined by navigating the frontier of finance and technology, driving excellence in every partnership we forge.