Black Pen Recruitment
Black Pen Recruitment
Black Pen Recruitment
The Chief Commercial Officer will be responsible for shaping and executing our clients commercial strategy. You will lead Sales, Marketing, Customer Success, and Business Development teams, ensuring strong market positioning, partner growth, and scalable revenue. Reporting directly to the CEO, you will play a key role in driving sustainable growth and long-term customer value.
Job Type: Full time/Permanent
Location: Cape Town
Workplace: Remote
Requirements
Proven leadership experience in a CCO, Commercial Director, VP Sales/Marketing, or similar role within fintech, lending, digital banking, or SaaS.
Strong background in B2B and/or SME financial services.
Experience managing and scaling revenue functions in a tech-driven, fast-growth company.
Demonstrated success in building high-performing sales and marketing teams.
Strong understanding of digital acquisition, customer lifecycle management, and conversion strategies.
Strategic thinker with excellent execution and negotiation skills.
Exceptional interpersonal, stakeholder engagement, and leadership abilities.
Bachelors or Masters degree in Business, Finance, Marketing, or related field.
Responsibilities
Commercial Strategy: Develop and execute the companys overall commercial roadmap aligned with strategic business objectives.
Sales Leadership: Drive the B2B sales strategy and lead the commercial sales team to achieve aggressive growth targets across South Africa.
Marketing Alignment: Oversee go-to-market strategy, customer segmentation, and integrated marketing initiatives in partnership with the Marketing team.
Customer Experience: Ensure an outstanding client journey by optimizing onboarding, support, and retention metrics.
Strategic Partnerships: Identify and build high-impact partnerships with ecosystem players (banks, fintechs, platforms).
Revenue Ownership: Own all revenue KPIs acquisition, retention, upsell, and customer lifetime value (CLTV).
Team Development: Recruit, coach, and lead a high-performing commercial team, fostering a culture of innovation, performance, and collaboration.
Cross-functional Collaboration: Work closely with Product, Finance, Risk, and Tech teams to align commercial efforts with product delivery and company vision.
Data-Driven Decision-Making: Leverage analytics to optimize pricing, campaigns, and channel performance.
Chief Commercial Officer (Fintech)
Black Pen Recruitment is the leading recruitment agency in fintech and cryptocurrency across Africa. From our headquarters in Cape Town, South Africa, we've been at the forefront of specialised recruitment since 2012, carving out a distinct niche in the landscape of financial technology. Our success story is rooted in our ability to identify top-tier talent and match them with leading companies in the industry. With over 180 clients worldwide and over 120,000 candidates in our database, we've built partnerships with Startups, Scale-ups, SMEs, and Corporates, driving growth and innovation every step of the way. We have also expanded our reach into key sectors including e-Commerce, Digital Banking, SaaS, Tech, and Travel/Tourism. Black Pen Recruitment stands as a dedicated partner in growing your team, with over a decade of experience. Driven by a vision to bridge the gap between talent and opportunity in the growing fintech and cryptocurrency sectors, we've built a formidable team of internationally trained recruiters who share a passion for excellence and dedication. With a strategic presence in Malta, we have established a global footprint, nurturing relationships with clients worldwide. Our journey has been defined by navigating the frontier of finance and technology, driving excellence in every partnership we forge.