Customer Service & Operations ( Health-Tech Startup)

About the job

We at Assist World are looking for a highly motivated Virtual Assistant (VA) on behalf of client, who thrives in dynamic, fast-paced environments. The ideal candidate will have strong communication skills, be comfortable using AI tools and demonstrate initiative in solving problems and improving processes.

This role begins as a 2-month contract with the opportunity to transition into a longer-term engagement on a month-to-month basis.

Key Responsibilities

Manage customer service inquiries with professionalism and empathy across email and other communication channels.
Support daily operational tasks, ensuring smooth coordination between teams and stakeholders.
Organize and maintain inboxes, respond to messages, and flag priority communications.
Utilize AI tools (e.g., ChatGPT, Gemini) to draft, proofread and optimize responses, processes, and documents.
Assist in developing streamlined processes for efficiency and scalability.
Provide ad hoc support on special projects as the company grows.

Qualifications

3 -5 years experience as a Virtual Assistant, Customer Support Specialist or similar role.
Strong written and verbal communication skills in English.
Tech-savvy with the ability to quickly learn and use AI tools, CRMs, and productivity platforms.
Highly organized, detail-oriented and capable of managing multiple priorities.
Independent, proactive, and solution-driven mindset.
Flexible and adaptable to the needs of a startup environment.

Preferred Skills

Experience in health tech or startup environments.
Familiarity with project management or customer support platforms.
Creative problem-solving and process improvement mindset.

Customer Service & Operations ( Health-Tech Startup)