Operations Manager

Description
We are seeking a highly organized and strategic Operations Manager to oversee our day-to-day operations, manage cross-functional teams, and drive the efficient execution of our projects, wholesale partnerships, and production workflows. You’ll be the go-to person for ensuring deadlines are met, systems are optimized, and our departments work in sync to deliver top-quality results. If you thrive in fast-paced environments, love problem-solving, and are passionate about building structure and scaling operations, this role is for you.

Responsibilities
Oversee daily operations and manage cross-functional teams.
Assign projects and ensure deadlines are met.
Maintain wholesale partner relationships and respond to inquiries.
Order and manage inventory, supplies, and materials.
Develop and implement SOPs for team efficiency.
Coordinate between departments (sales, logistics, marketing, etc.).
Handle escalated customer support issues.
Monitor order accuracy, speed, and timely fulfillment.
Implement and manage project/task management tools.
Automate recurring operational tasks.
Track KPIs and analyze data for trends and improvements.
Lead regular team check-ins and cross-functional meetings.
Maintain a central calendar for launches and key milestones.
Deliver quarterly performance and operations reports to leadership.

Salary: $2000 per month

Type of Work: Full-time remote

Work Schedule: US timezone

Requirements
In depth background in a remote set-up of work similar to freelancing as an Independent Contractor (deep understanding on the pros & cons involved in this industry).
3+ years of experience in operations management, logistics, or production coordination.
Proven ability to lead and manage diverse teams across departments.
Strong experience working with wholesale partners and platforms like Faire.
Proficiency with project management tools such as Asana, Monday.com, or ClickUp.
Strong analytical skills with experience building and monitoring KPIs.
Exceptional organizational, communication, and problem-solving skills.
Experience in eCommerce, logistics, or a creative production environment is a plus.
Ability to implement automation tools and streamline processes across departments.
Comfortable managing inventory systems and procurement workflows.
Highly adaptable and proactive, with a continuous improvement mindset.
Reliable high-speed internet connection (with backup).

Operations Manager