Administration & Customer Support Representative (Property Management)

Job Overview

Our client is looking for a detail-oriented and customer-focused Administration & Customer Service Representative  to support property owners and homeowners association (HOA) members. In this remote role, you will answer inbound inquiries, maintain accurate records, and guide users through web portals and basic technical troubleshooting. You will also draft professional notices and handle sensitive customer concerns with patience and empathy. Operating full-time during Hawaii Standard Time hours, this position requires strong administrative skills and a customer-focused approach.

Schedule

Monday – Friday, 9:00 AM – 6:00 PM HST, with 1 hour unpaid break (40 work hours per week)

Responsibilities

Answer incoming calls from property owners and HOA members, providing professional and helpful assistance.
Maintain accurate customer records, file documents, and update account information.
Guide customers through web portals and software systems, including password resets and basic troubleshooting.
Document customer inquiries, requests, and interactions with detailed account notes.
Draft professional notices, e-blasts, and other customer communications.
Assist with initial software setup, manual plugins, and system configuration.
Handle customer concerns and emotionally sensitive situations with patience, empathy, and professionalism.
Requirements

Minimum of 3 years of recent customer service experience.
Experience assisting property owners or handling emotionally sensitive customer interactions.
Excellent verbal and written English communication skills.
Strong typing skills and attention to detail.
Ability to draft and format professional business communications.
Proficiency with web-based software, customer portals, and basic technical troubleshooting.
Strong organizational and multitasking skills.
Ability to remain calm, professional, and empathetic when dealing with frustrated or stressed customers.
Qualifications

Previous experience in property management or HOA administration.
Familiarity with property management software and customer relationship management (CRM) systems.
Experience assisting with software setup and administrative system configuration.
Independent Contractor Perks

Permanent work from home
Immediate hiring
Health Insurance Coverage for eligible locations

Administration & Customer Support Representative (Property Management)