Website Sagan Recruitment
POSITION: Tier 1 Customer Service Representative
Location: Remote
Schedule: Monday to Friday, 9:00 AM – 5:00 PM (EST)
Note: Independent contractor position
WE’RE LOOKING FOR SOMEONE WHO HAS:
* Ticket Management: Respond promptly and accurately to inbound customer support tickets regarding account access, login troubleshooting, and subscription preferences.
* Preference & Account Admin: Process customer requests regarding marketing message preferences, account updates, and general platform inquiries.
* KPI Adherence: Consistently meet performance targets, including first-response times, resolution rates, customer satisfaction scores (CSAT), and call/hold metrics.
* Issue Escalation: Identify complex or Tier 2 technical and billing issues and route them accurately to internal management.
* Data Hygiene: Document all customer interactions, notes, and resolution steps within the ticketing system.
If you meet these requirements, we’d love to receive your application.
Tier 1 Customer Service Representative – (HR92102)
Sagan represents a fast-growing, data-driven company focused on operational excellence and financial visibility. The team operates in a lean, high-performance environment where finance plays a critical role in guiding strategic decisions and driving business outcomes.