GoHighLevel Specialist (Onboarding + Support) for US Marketing Agency

AdMotive is a digital marketing agency serving around 100 automotive detailing and protection businesses across the US. We handle their ads, SEO, websites and CRM. Our tech department builds and maintains the GoHighLevel systems behind all of it.

We’re hiring one full-time person to own client onboarding and day-to-day support inside GoHighLevel. The base of the job is following our playbooks exactly, and that part is non-negotiable, accuracy in client accounts comes first. But we’re not looking for someone who only does what the playbook says. We want the person who finishes the fifth onboarding and says “steps 4 and 7 are redundant, here’s a better way”, or who notices GoHighLevel shipped a feature last month that would save us an hour per client and brings it to us. We also use AI heavily here and we want you to as well. If you can use it to cut a 40 minute task down to 10 without a single error reaching a client account, that’s worth a lot to this team. Speed that costs accuracy is worth nothing.

If you like clear processes and also get itchy when a process is worse than it could be, this is a good fit.

What you’ll do

• Complete new client onboarding in GoHighLevel: sub-account setup, snapshot loads, custom fields, calendars, pipelines, users
• Work support tickets: text and email copy edits, workflow tweaks, form and calendar changes, adding or updating automations
• Keep client records and data clean and consistent across accounts
• Log every task in ClickUp with clear notes on what changed
• Flag anything outside the playbook instead of improvising
• Improve the playbooks. When you find a step that’s wrong, slow or missing, you fix the document, not just the ticket
• Keep up with GoHighLevel releases and tell us which ones are worth using

Hours

Full time, Monday to Friday, 9:00 AM to 6:00 PM US Central Time with a one hour lunch. These hours are fixed. Do not apply if you can’t work them consistently.

GoHighLevel baseline

You should be able to do all of the following without looking anything up. If more than one or two of these are unfamiliar, this role is not the right fit yet:

• Create a sub-account and load a snapshot into it
• Build a workflow with a trigger, a wait step and conditional branching
• Create and use custom fields and custom values, and know the difference between them
• Set up a calendar with availability, buffers and a confirmation workflow
• Build a form or survey and connect it to a workflow and a pipeline
• Create pipelines and stages, and move opportunities through them automatically
• Set up and edit email and SMS templates, including merge fields
• Add users and set their permissions
• Find out why a workflow did or didn’t fire using the enrollment history

Requirements

• Hands-on GoHighLevel experience. Tell us how long and in what capacity.
• Extreme attention to detail. Most of this job is doing the same thing correctly every time.
• Strong written English. You’ll write ticket notes and client-facing SMS and email copy from templates.
• Reliable internet and a computer that handles multiple browser tabs and screen recording
• Comfortable in ClickUp and Slack

Nice to have

• Experience with Zapier, Make or n8n
• Experience at another marketing agency, ideally home service or automotive
  Compensation
• $1,500 USD per month, paid monthly. Full-time and long-term.

How to apply

Keep it short, a couple of sentences plus your video link. Long applications get skipped.

• Start the first line with the word “Snapshot” so we know you read this
• Record a 1 minute video introducing yourself: your name, your GoHighLevel or any relevant experience and a hobby you enjoy. Phone camera is fine, unlisted Loom or YouTube link works.
• In one sentence, tell us one thing you’d change about a process at a previous job and whether you actually changed it
• No video means no review.

GoHighLevel Specialist (Onboarding + Support) for US Marketing Agency