Website Sagan Recruitment
POSITION: Support & Operations Coordinator
Location: Remote (LATAM)
Schedule: Monday to Friday; 9:00 AM -5:00 PM (EST)
Compensation: 1800 – 2200 USD/month
Note: Independent contractor position
WE’RE LOOKING FOR SOMEONE WHO HAS:
* Open, maintain, update, and close support tickets as appropriate.
* Monitor support, development, and QA queues and ensure items are properly prioritized and routed.
* Track client and vendor communications and follow up on outstanding items.
* Maintain accurate documentation, ticket records, and operational information.
* Ensure open requests and action items continue moving forward without falling through the cracks.
* Prepare weekly billing information and coordinate related administrative tasks.
* Review timesheets for completeness and accuracy.
* Assist with project setup and ongoing project administration.
* Maintain ticket hygiene, including accurate statuses, notes, ownership, and follow-up dates.
* Prepare information and materials needed for client calls.
* Coordinate recurring operational tasks and ensure deadlines are consistently met.
* Identify workflow gaps, missing information, or overdue items and proactively escalate when needed.
* Support the team with additional operational and administrative coordination as required.
If you meet these requirements, we’d love to receive your application.
Support & Operations Coordinator
Sagan represents a specialized operating branch and marketing consulting arm dedicated to helping roofing contractors scale. We provide lead generation support, marketing strategy, and account optimization to help roofing company owners build predictable revenue and grow their businesses.