Website R&G Property Bristol Ltd
Location: Fully remote, South Africa based
Hours: 20 hours per week, worked across Monday to Friday within UK business hours. Exact pattern to be agreed, we are flexible on structure provided cover is consistent and predictable.
Engagement: Independent contractor, contract for services. You invoice monthly.
Rate: R230 per hour, approximately R19,900 per month
Reports to: Operations Manager, R&G Property Bristol Ltd
Start date: 1st September 2026
PURPOSE OF THE ROLE
To own the maintenance coordination and compliance administration that keeps a busy lettings portfolio running. You will not be sitting on our main switchboard, but you will be picking up the phone daily to contractors and tenants about live jobs, and taking their calls back. This role suits someone who is organised, persistent, and comfortable chasing people politely until something is actually finished.
WHAT YOU WILL OWN
Maintenance coordination. Raising jobs with approved contractors, obtaining quotes, chasing progress and completion evidence, and closing jobs off properly.
Outbound calls on live jobs. Calling contractors to book, chase and confirm attendance, and calling tenants to arrange access and confirm work is complete
Return calls. Answering and returning calls relating to jobs you are handling, from both contractors and tenants
The compliance diary. Booking, chasing and filing gas safety records, EICRs, EPCs, fire alarm and emergency lighting testing, with expiries flagged well in advance
Invoice checking. Matching contractor invoices to completed work and flagging discrepancies
Deposits. Registration, prescribed information and end of tenancy administration
HMO licensing administration and evidence collation
Move in and move out administration and record updates
Shared inbox triage, worked in agreed blocks, with routine replies drafted for approval
WHAT WE ARE LOOKING FOR
Essential
Minimum two years supporting a UK property, lettings or estate agency business
Working knowledge of UK residential tenancy terminology and compliance requirements
Confident on the phone. You will be making and taking calls daily, and you need a clear, warm and professional telephone manner
Excellent written English. You will be drafting to tenants, landlords and contractors and we do not want to rewrite it
Genuine attention to detail around dates, deadlines and record accuracy. This role is largely about things not being missed
Strong chasing discipline. Comfortable following up repeatedly and politely until something is done
Proficient with Microsoft Office or Google Workspace, particularly spreadsheets
Works independently. Asks rather than guesses
Desirable
HMO experience
Familiarity with the Renters’ Rights Act 2026 framework
Experience with property management software, CRM systems or VoIP platforms
Experience coordinating contractors or trades
An existing client base. We are happy for this to sit alongside your other work
Technical requirements
Fibre broadband, minimum 30 Mbps, with a wired connection available for calls
Backup power and backup connectivity sufficient to work through loadshedding, for example an inverter or UPS plus mobile data
Laptop or desktop capable of cloud based tools and video calls, with a noise cancelling headset
A quiet, professional space with no background noise while you are on calls
WHAT WE OFFER
Consistent, predictable part time hours with a stable long term UK client
Full induction on our systems, processes and portfolio
Genuine scope to grow the hours as the portfolio grows, for the right person
Flexibility on how you structure your week
HOW TO APPLY
Send your CV and a short covering note to [email protected] setting out your UK property experience, your experience handling calls, the hours you have available, your hourly rate, and confirmation of your internet connection and backup power. Shortlisted candidates will be asked to complete a short written task and a brief call. Applications without a covering note will not be considered.
PART TIME PROPERTY MANAGEMENT ADMINISTRATOR (UK LETTINGS, REMOTE)
R&G Property is a residential lettings and property management agency operating across Bristol, Bath, Cardiff and South Wales. We manage approximately 300 residential units for private landlords and investors, including single lets and licensed Houses in Multiple Occupation. We are a small, fast moving team where people take real ownership of their work.