Star Home Handyman Ltd
Star Home Handyman Ltd
Star Home Handyman Ltd
Key Responsibilities
Booking & Scheduling
Answer inbound booking inquiries via phone, email, and text promptly and professionally
Schedule appointments and assign jobs to field technicians based on availability, location, and skill set
Manage the calendar to minimize gaps, travel time, and double-bookings
Confirm appointments with customers and send reminders to reduce no-shows
Handle reschedules and cancellations, backfilling open slots where possible
Payments & Invoicing
Generate and send accurate quotes and invoices
Collect payments (card, online, deposits) and record them in our system
Follow up on outstanding invoices and overdue accounts
Reconcile daily payments and flag discrepancies
Job Closing & Operations
Track each job from booked → in progress → completed → paid
Confirm job completion with technicians and customers
Close out jobs in our CRM/field service software with complete, accurate notes
Request reviews from satisfied customers after job completion
Escalate customer complaints or job issues to management promptly
Produce a simple end-of-day/end-of-week report (jobs completed, revenue collected, outstanding payments)
home services operator
Star Home Handyman Ltd is a busy home services company providing repairs, maintenance, and improvement work to homeowners. From small fixes to bigger projects, our handymen show up on time, do the job right, and leave customers happy enough to call us back. We're growing, and we need a sharp operations person behind the scenes to keep our bookings full, our payments collected, and every job closed out cleanly so our team on the ground can focus on the work.