Website Pura Media FZCO
Client Success Manager (Remote – South Africa)
Full-Time | UK Hours (8:30am – 5:00pm)
We are a fast-growing marketing and client acquisition company working with roofing businesses across the UK. We generate leads, book appointments, and help our clients grow their revenue through structured systems and paid advertising.
We are looking for a proactive, client-facing Client Success Manager to take full ownership of client relationships, retention, and overall experience.
This is not a passive account management role. You will be expected to lead clients, improve performance, and build systems that scale.
The Role
You will be responsible for managing the full client lifecycle, from onboarding through to retention and growth.
This includes:
- Running onboarding for all new clients
- Managing ongoing client communication (calls, WhatsApp, follow-ups)
- Hosting weekly phone calls and bi-weekly video calls via Teams
- Monitoring client performance and identifying areas for improvement
- Strategising with clients to help them get better results
- Handling issues, complaints, and problem-solving independently
- Chasing clients for required information, updates, and actions
- Securing reviews and video testimonials
- Identifying and driving upsell opportunities
- Ensuring high client satisfaction and long-term retention
- You will also be expected to improve and build internal processes to make client management more efficient and scalable.
Tools You’ll Use
- GoHighLevel (GHL)
- Trello
- Microsoft Teams
- Google Sheets
- Meta Ads Manager (for understanding performance, not execution)
What Success Looks Like
- High client retention
- Strong client relationships and communication
- Positive reviews and consistent video testimonials
- Clients actively engaged and responsive
- Clear improvements in client satisfaction
- Upsells generated through strong relationship management
- Internal systems and processes improved over time
Requirements
- Strong spoken and written English (non-negotiable)
- Proven experience in a client-facing role (Client Success, Account Management, or similar)
- Experience managing clients in a marketing or service-based business
- Strong communication and people skills
- Highly organised and proactive
- Able to solve problems independently without constant direction
- Comfortable leading calls and controlling conversations
- Confident using multiple tools and systems
- Basic understanding of Meta Ads (preferred, not required)
- Sales experience is a strong advantage
Ideal Candidate
- Takes full ownership of their role and outcomes
- Thinks in systems and constantly looks to improve processes
- Is confident speaking with business owners
- Can handle difficult conversations and objections
- Is proactive rather than reactive
- Moves quickly and communicates clearly
- Genuinely cares about client results and experience
Compensation
- $1,200 – $2,000 per month (OTE)
- Performance-based incentives including:Retention bonuses
- Upsell commission
- Bonuses for reviews and testimonials
Growth Opportunity
This role has clear progression into a Head of Client Success or Operations role as the company scales. You will play a key part in building and shaping the client success function.
How to Apply
To apply, include the following:
- A short video (2–3 minutes) explaining:Your experience in client success or account management
- How you handle difficult clients
- How you would improve client retention
- A brief summary of your previous roles and results.
Applications without a video will not be considered.
Client Success Manager (Remote – South Africa)
We are a performance-driven client acquisition company specialising in helping roofing businesses generate consistent, high-quality work. Our focus is simple: we help our clients get more booked appointments, close more jobs, and grow their revenue through proven systems and paid advertising. We are not a typical marketing agency. We work closely with our clients to improve not just lead generation, but also their sales processes, follow-up, and overall conversion. Our approach is hands-on, data-driven, and built around real business outcomes. Our clients are primarily roofing companies across the UK, and we partner with them long-term to help them scale in a predictable and sustainable way. As we continue to grow, we are building a strong internal team focused on delivering an exceptional client experience, improving systems, and driving measurable results.