Customer Support Representative – Voice

About the job
Client Overview

A growing property management company serving clients across the UK. They’re expanding their customer service capabilities to ensure every inquiry receives professional, timely attention. The company values clear communication and efficient processes, making this an excellent opportunity to be part of their growth story.

Job Overview

You’ll be the first point of contact for customers calling about property management services, playing a crucial role in capturing and processing important customer information. This position offers the perfect blend of customer interaction and administrative efficiency, where you’ll help ensure every inquiry is professionally handled and properly routed to the right team members.

Work Schedule: Monday to Friday, 9am to 6pm with 1 hour unpaid break | UK time

Responsibilities:

Answer inbound phone calls from UK customers using VoIP system with London telephone number
Conduct basic qualifying conversations to gather essential customer information
Complete and submit two standardized forms per phone call with accurate customer details
Email completed forms to internal team members for prompt follow-up processing
Maintain professional, friendly phone presence throughout all customer interactions
Handle additional administrative tasks during quieter periods including data entry and inbox management
Ensure all customer inquiries are properly documented and processed efficiently
Provide consistent, high-quality customer service that reflects the company’s professional standards

Requirements:

Clear English communication skills with a VERY clear accent
Quiet, professional home office environment with reliable high-speed internet
Basic computer proficiency for form completion and email management
Ability to work UK business hours with flexibility for potential weekend coverage
Customer service orientation with friendly, professional phone manner
Efficiency in multitasking during phone conversations
Bonus if you have previous experience with VoIP phone systems
It helps if you have property management or real estate industry familiarity

Independent Contractor Perks

Health insurance in eligible locations
Permanent work from home
Immediate hiring

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Customer Support Representative – Voice