Emmington
Emmington
Emmington
About the job
Location: Remote (South Africa)
About The Company
Emmington is an international portfolio of companies operating across the UK, USA, Australia, New Zealand, and Dubai. We partner with businesses that are focused on improving customer acquisition and driving sustainable growth. Our portfolio includes both B2B and B2C businesses.
Across the Emmington portfolio, we own, invest in, and consult for a range of businesses. While our level of involvement may vary, all companies we work with meet the same core criteria: they are growth-focused, performance-driven, and committed to scaling effectively.
Role Overview
We are seeking a proactive and confident Junior Paralegal to join our team. This is a fully remote role for a South Africa–based candidate who is legally knowledgeable, customer-focused, and skilled at handling escalations with professionalism and confidence.
This role sits at the intersection of legal support and customer experience. You will be responsible for reviewing customer feedback daily, addressing negative reviews, and engaging directly with customers to resolve concerns effectively and professionally.
Key Responsibilities
Review and monitor customer reviews on a daily basis
Investigate and respond to negative reviews in a timely and professional manner
Contact customers via phone and email to resolve complaints
De-escalate tense or sensitive situations with confidence and empathy
Provide legally sound guidance when required
Stand firm where necessary while maintaining professionalism
Escalate matters internally when appropriate
Ensure resolutions align with company policies and legal standards
Requirements
Relevant legal qualification or paralegal background
Strong understanding of applicable legal principles
Excellent written and verbal communication skills
Confident, friendly, and professional phone manner
Extroverted and comfortable engaging directly with customers
Ability to think critically and respond under pressure
Strong conflict resolution and de-escalation skills
Highly organised and able to manage daily review volumes
Candidates will be placed within one of the Emmington portfolio companies.
Junior Paralegal
Emmington is an international portfolio of companies operating across the UK, USA, Australia, New Zealand, and Dubai. We partner with businesses that are focused on improving customer acquisition and driving sustainable growth. Our portfolio includes both B2B and B2C businesses. Across the Emmington portfolio, we own, invest in, and consult for a range of businesses. While our level of involvement may vary, all companies we work with meet the same core criteria: they are growth-focused, performance-driven, and committed to scaling effectively.