Account Manager

About the job
Account Manager – Client Operations

About This Role

We’re looking for an Account Manager who ensures client accounts move through our system on time, in order, and without confusion. You’ll own the process, enforce the system, and solve problems independently before escalating.

This is an operational role, not a strategy role. You won’t be deciding what content to create or advising clients on their marketing. However, you do need enough social media and marketing experience to spot quality issues, recognize when something’s off, and coordinate confidently with creative teams.

Core Responsibilities

Monitor all client accounts daily to identify and resolve blocks, delays, or stalled tasks
Maintain clear, updated status communication for each client (current phase, dependencies, next steps, timeline)
Coordinate work across Content Specialists, Design, and QA teams
Proactively follow up with clients and team members to prevent delays
Enforce approval gates and process requirements before work advances
Apply sound judgment to handle ambiguous situations independently

What Success Looks Like

Clients always know their status and next steps without needing to ask
Delays are identified and addressed before they become issues
Leadership and Client Success are rarely pulled into operational questions
Timelines and KPIs are consistently met
Team members have clear expectations and deadlines

Required Experience & Skills

Previous experience as an Account Manager or Project Manager at a marketing agency, creative agency, or similar environment
Working knowledge of social media platforms (Instagram, TikTok, LinkedIn, YouTube) – you should be able to evaluate content quality, recognize platform best practices, and identify when something is off-brand or underperforming
Proven ability to manage multiple clients simultaneously without dropping details
Strong written and verbal English communication
Experience with project management tools (we use ClickUp) and collaboration platforms (Slack, Zoom)
Track record of meeting deadlines and maintaining process adherence in fast-paced environment

Key Competencies for Success

This role requires someone who:

Solves problems independently and exhausts options before escalating
Maintains detailed oversight across multiple concurrent projects
Communicates clearly and keeps all stakeholders aligned
Handles difficult conversations professionally while maintaining accountability
Makes sound decisions in situations without clear precedent
Stays proactive rather than reactive – addressing issues before they’re raised
Works autonomously with minimal supervision
Technical Requirements

Reliable workspace setup for remote work
Strong internet connectivity
Comfortable working daily in Slack, Zoom, and ClickUp
Available during core collaboration hours

Ideal Candidate Profile

You thrive when managing complex workflows with multiple moving parts. You’re energized by keeping everything running smoothly and get satisfaction from preventing problems before they happen. You’re comfortable being the point person who knows where everything stands at all times.

You don’t need constant direction – you see what needs to happen and make it happen. When you encounter obstacles, your first instinct is to find a solution, not to immediately ask for help.

Compensation & Work Arrangement

Salary: $1,800 USD per month

Remote position

Account Manager