Account Manager (Fulfillment Owner)

Description
This is not a traditional Account Manager role.

At our client, Account Managers own fulfillment end-to-end and are accountable for client success, performance, and growth.

They do not personally run ads or build GHL funnels, but everything that happens in fulfillment runs through them.

ROLE SUMMARY

An Account Manager is the owner of the client outcome.

From the moment a client pays until they are consistently growing revenue, the Account Manager is responsible for:

Making sure every step of fulfillment happens correctly
Coordinating specialists (media buyers, copywriters, editors, GHL experts)
Proactively communicating progress and performance
Catching issues early and fixing them
Ensuring clients see results, clarity, and momentum
If fulfillment breaks, stalls, or underperforms, this role owns fixing it.

WHAT THEY ARE / ARE NOT

THEY ARE:

The single point of ownership for the client
Responsible for success, performance, and retention
A coordinator of specialists, not a doer of specialist tasks
Measured on results, not friendliness

THEY ARE NOT:

The media buyer
The GHL expert
The copywriter
The editor

Those roles report into fulfillment, but the Account Manager owns the outcome.

CORE RESPONSIBILITIES (END-TO-END FULFILLMENT) Account Managers are responsible for every step of fulfillment, including:

Owning the client relationship after close
Running onboarding and ensuring systems are live
Coordinating content production, ads, and funnels
Enforcing timelines and deliverables
Reviewing work for quality and brand alignment
Green-lighting launches
Monitoring performance and pipeline health
Communicating results and next steps weekly
They ensure nothing falls through the cracks.

PERFORMANCE OWNERSHIP (NON-NEGOTIABLE) Account Managers are accountable for:

Client growth and retention
Appointment volume and pipeline health
Cost per appointment efficiency
Content velocity and quality
Clear weekly communication
They are expected to understand performance metrics, even if they are not the technical executor.

Requirements
THE 10 CORE HABITS WE EXPECT (BUILT INTO THE ROLE)

Great HIVE Account Managers consistently demonstrate these behaviors:

1. Frequent, proactive communication

Clients never chase for updates; weekly updates are standard.

2. Strong relationship ownership

They build trust while still holding boundaries.

3. Brand alignment vigilance

They ensure all content and ads “feel like the client.”

4. Obsessed with results

Performance is always visible and explained.

5. Proactive problem-solving

Issues are raised early with solutions, not excuses.

6. Clear expectations & transparency

No over-promising. No surprises.

7. Extreme ownership

No blame-passing. Ever.

8. Acts as an extension of the client’s team

Thinks in “we,” not “you.”

9. Consistency over time

Same level of care in month six as in month one.

10. Listens to and implements feedback

Clients feel heard and see action taken.

REQUIRED BACKGROUND

Candidates must have experience in at least one of the following:

Marketing or lead generation agency
High-ticket service fulfillment
Managing multiple client accounts simultaneously
Performance-driven or operations-driven environments. They must be comfortable managing 10-15 active clients.

REQUIRED TRAITS

We are looking for people who are:

Highly organized
Comfortable enforcing deadlines
Calm under pressure
Process-driven
Metrics-aware
Ownership-oriented

Success in this role is measured by:

Client retention
Performance consistency
Fulfillment execution quality
Clear, proactive communication
Minimal escalation needed

This role is best suited for someone who:

Wants real responsibility
Is comfortable being accountable
Enjoys running systems and people
Takes pride in client wins
This is not a passive role.

This is an ownership role.

Benefits

• Fully Remote
• Time Zone: US working hours
• Salary $2000.00- $3000.00

Account Manager (Fulfillment Owner)