Substitute Customer Support

Substitute Customer Support Representative

Position Type: Part-Time, with potential for Full-Time

Shift Hours: Full-Day Shift (3:00 pm – 11:00 pm and 4 pm-12 am SA Time), occasional half-shift

Job Description: We are seeking a Substitute Customer Support Representative to join our team. In this role, you will be responsible for providing exceptional customer support during full-day shifts, with occasional half-shifts. This position may potentially transition into a full-time role based on performance and availability.

Key Responsibilities:

• Provide top-notch customer support via various communication channels, including phone, email, and chat.
• Assist customers with inquiries, concerns, and issues related to our products and services.
• Maintain a detailed and accurate record of customer interactions and resolutions.
• Collaborate with team members to ensure consistent and effective support delivery.
• Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
• Occasionally, assist with training new team members and assessing their readiness for full-time roles.

Qualifications:

• Attention to detail and a commitment to delivering high-quality support.
• Tech-savvy with the ability to quickly learn and navigate various software tools.
• Excellent written and verbal communication skills.
• Flexibility to work full-day shifts and occasionally half-shifts.
• Willingness to adapt and take on full-time responsibilities when required.
• Previous customer support experience is a plus but not mandatory.

If you are a dedicated, detail-oriented, and tech-savvy individual with excellent communication skills, we encourage you to apply. This role offers an opportunity to contribute to our customer support team and potentially transition into a full-time position. Join us in providing outstanding support to our valued customers.

Substitute Customer Support