Integrator / Business Operations & Delivery Manager

Description
Integrator / Business Operations & Delivery Manager
Type: Contractor or Part-time Lead
Reports to: Founder / Strategist
Team managed: Campaign, Content, Tech contractors
Location: Remote

Timezone: flexible

Start date: Immediate

Mission
Take full ownership of day-to-day delivery, operations, and execution across a pod-based team. This role ensures that client work is completed on time, with high quality, and that the internal team runs smoothly and efficiently. You simplify workflows, eliminate blockers, and keep people and projects moving.

You’re someone who thrives on structure, loves to make things simpler, and is excited by the power of AI and automation to reduce manual work.

As contractors and campaigns are across all time zones, we rely heavily on asynchronous updates instead of meetings.

This candidate needs to be tech-savvy and not just work in the processes, but drive improvement and automation of them.

Requirements
Responsibilities

Project & Delivery Management
Manage and coordinate deliverables across all pods (Campaign, Content, Tech)
Translate goals and client needs into clear tasks, deadlines, and workflows
Track delivery status and proactively resolve bottlenecks
Run weekly pod check-ins and update ClickUp/Notion boards
Oversee QA before launches (links, assets, automations, emails)

Customer Success & Client Communication
Serve as the main point of contact for ongoing clients (non-sales)
Provide regular status updates, deliverable timelines, and next steps
Respond to incoming requests and route to the right person or pod
Track client satisfaction and ensure retention-level communication
Proactively surface potential blockers or delays to the client

Contractor Oversight
Manage a team of 10–20 freelancers and specialists
Assign work, clarify expectations, follow up, and track quality
Review submissions (copy, design, tech builds) and route for approval
Maintain clarity in team communication and timelines

Workflow & Automation
Spot inefficiencies and simplify workflows across pods
Use AI and no-code tools (ClickUp, Notion, Make, Zapier) to automate processes
Maintain internal documentation for repeatable processes
Propose and implement 1–2 operational improvements each month

AI-First Operations
Use tools like ChatGPT, Notion AI, and ClickUp AI to draft briefs, SOPs, checklists, and reports
Daily updates from Contractors
Summarize weekly progress updates and risks for the founder
Collaborate with the Tech Pod to roll out backend automations and efficiencies

Weekly Rhythm
Monday – Pod check-ins and project board review
Tuesday–Thursday – Delivery oversight, team follow-up, unblockers, system improvements
Friday – Delivery status update, KPI tracking, improvement suggestions

Success Metrics
On-time delivery rate across all pods and client campaigns
Contractor ownership and satisfaction
Time saved for founder and delivery team
Number of workflows simplified or automated
Quality and speed of new contractor hires

Ideal Candidate
Strong background in operations, project management, or agency delivery
Highly organized and able to manage multiple projects in parallel
Skilled at working with creatives, tech freelancers, and marketers
Proactive, resourceful, and unafraid to make decisions
Confident using ClickUp, Notion, Slack, Google Drive
Curious about and capable of using AI tools to improve execution

Bonus: Experience with HighLevel, Make, Zapier, or ThriveCart integrations
Tools You’ll Work With
ClickUp / Notion (task and workflow management)
Clickup (internal communication)
Google Drive (asset and file management)
HighLevel, Make, Zapier, n8n (automation support, with help from Tech Pod)
ChatGPT, Notion AI, ClickUp AI (for drafts, briefs, summaries, SOPs)
Loom (for async training and team updates)

Fully Remote: South Africa

Salary $ 2500 – $3000

Integrator / Business Operations & Delivery Manager