Tyme Global
Tyme Global
About the job
We’re Hiring: Senior Infrastructure & Platform Engineer (Tier 3 – South Africa Only)
Location: Remote
Contract: Full-Time | Independent Contractor
Department: IT & Infrastructure
Rate: R50,000 per month
Are you a senior engineer who thrives on solving complex infrastructure challenges, driving automation, and building reliable, secure platforms?
We’re looking for a Senior Infrastructure & Platform Engineer (Tier 3) to join our high-performance, fully remote team and play a key role in shaping our global infrastructure.
About the Role
As a Tier 3 Engineer, you’ll serve as the highest point of technical escalation across our environment. This role combines the discipline of DevOps, the security mindset of DevSecOps, and the architectural depth of Enterprise Architecture.You will design scalable systems, optimize infrastructure, implement automation, lead major incident resolution, and work closely with Tier 1 and Tier 2 to uplift the entire engineering ecosystem
What You’ll Do
Design and maintain secure, scalable, and highly available infrastructure
Lead root-cause analysis for complex operational issues
Build automation and Infrastructure-as-Code for provisioning and deployment
Improve CI/CD pipelines and enforce best practices
Implement security and compliance controls across environments
Develop monitoring, alerting, and observability strategies
Mentor Tier 1 and Tier 2 engineers and support internal knowledge sharing
Partner with leadership to influence infrastructure strategy and standards
What You Bring
5+ years in DevOps, Infrastructure Engineering, Platform Engineering, or Systems Engineering
Hands-on experience with cloud platforms (AWS, Azure, or GCP)
Strong automation and IaC skills (Terraform, Ansible, or equivalent)
Proficiency in CI/CD pipelines and deployment automation
Deep understanding of networking, identity, access control, and security principles
Strong scripting skills (Bash, Python, or PowerShell)
Experience with monitoring and observability tooling
Excellent communication skills and ability to lead through complexity
Why Join Us?
100% remote, global team
Highly collaborative engineering culture
Ownership, autonomy, and trust
Opportunities for continuous learning and growth
A role where your technical decisions directly shape the future of our infrastructure
Application Process
Apply now and help build the platforms that power the future of our operations. All suitable applicants will be required to complete a technical assessment.
Senior Infrastructure & Platform Engineer (Tier 3)
At Tyme Global, we transform the hospitality industry with our innovative blend of AI-powered virtual agents and skilled human agents, dedicated to enhancing guest experiences and optimizing hotel operations. Based in Albany NY, we leverage cutting-edge technology to meet the evolving needs of modern hotels, ensuring exceptional service delivery 24/7. Our Mission: We aim to empower hotels with advanced technology that boosts efficiency, elevates guest satisfaction, and drives operational excellence. By combining AI with human expertise, we deliver seamless and personalized service, making every guest interaction meaningful and memorable.

