ReWorks Solutions
ReWorks Solutions
ReWorks Solutions
About the job
Job Opening: Call Centre Agent (Nightshift)
Location: South Africa (Remote – US Hours)
Type: Full-Time, Work from Home
Hours: Shift Schedules
Pay: Monthly USD Salary
Responsibilities:
Answer incoming calls, emails, and messages from clients and respond to inquiries in a timely, professional manner.
Schedule, reschedule, and confirm appointments using scheduling software
Maintain an up-to-date appointment calendar
Provide clients with relevant information about services, procedures, and required documentation.
Follow up with clients for reminders, missed appointments, or waitlist opportunities.
Collaborate with internal teams to ensure accurate scheduling and client satisfaction.
Update and maintain accurate client records and communication logs.
Assist with administrative tasks such as data entry, report generation, and document management.
Uphold privacy and confidentiality standards in accordance internal policies.
Requirements:
Previous experience in customer service, scheduling, or administrative support
Strong communication and interpersonal skills.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Proficiency in using scheduling or CRM software.
Excellent organizational skills and attention to detail.
Comfortable working independently and as part of a team.
Tech-savvy with proficiency in Microsoft Office or Google Workspace
High level of initiative, accountability, and responsiveness.
Customer service mindset with a positive, solution-oriented approach.
Suitable qualification preferred.
Desired Experience:
Fluent or neutral English accent
Reliable internet and backup power
Salary and Benefits
Comfortable working U.S. hours
Remote work
Paid in USD
To Apply:
Email your CV and to move forward with the next steps, we’d love to learn more about your background and experiences through a short video. Please record a brief video introducing yourself and describing your relevant work experiences. You may upload your video using Google Drive or Loom, and then share the link with us on your application.
Call Centre Agent (Nightshift)
At ReWorks Solutions, we help businesses scale smarter by blending cost-effective outsourcing with high-performance teams and strategic operations. We don’t just fill positions—we handpick top talent and seamlessly integrate them into your workflow, ensuring efficiency, quality, and real results. Our proven process streamlines operations, reduces costs, and boosts productivity, giving U.S. and international businesses access to highly skilled professionals without compromising on quality. Whether you need a dedicated remote team or specialized support, we tailor our solutions to fit your business needs.