Service Coordinator

About the job

We are hiring a Scheduling and Customer Service Coordinator for a property maintenance services company in the property management/home services industry. This is a full-time remote role for a Michigan-based client. The role is focused on managing inbound service requests, scheduling and dispatching technicians, coordinating customer communications, preparing estimates, and handling invoicing. The ideal candidate is organized, empathetic, tech-savvy, and proactive, with excellent English communication skills and a strong sense of ownership.

Key Responsibilities:

Serve as the primary point of contact for customers via phone, email, and messaging
Schedule, dispatch, and coordinate maintenance technicians based on job priority, location, and availability
Create, update, and confirm appointments
Prepare and deliver service estimates/quotes using predefined templates and pricing tools
Generate and invoices; ensure accurate job costing and timely follow-ups on payments
Manage service tickets/work orders end to end in the field service platform
Respond to inbound marketplace leads (e.g., Thumbtack, Angi) and maintain professional profiles and reviews
Communicate job details, changes, and materials needs between customers and technicians
Track job status, update records/notes, and ensure data accuracy across systems
Escalate urgent requests, emergencies, or customer issues and coordinate resolutions
Provide after-service follow-ups and gather feedback to improve customer experience

Required Qualifications:

2+ years experience in a sales environment
2+ years experience in a customer service or operations environment
Must be located in South Africa
Proven experience managing daily schedules/calendars
Excellent written and verbal English; professional phone etiquette and active listening skills
Strong multitasking, prioritization, and problem-solving abilities in a fast-paced environment
Comfort working US business hours (Eastern Time) and collaborating with a US-based team
Experience preparing estimates/quotes and handling invoices for service jobs

Preferred Qualifications:

Prior experience in property maintenance or residential/commercial home services
Familiarity with local service marketplaces (e.g., Thumbtack, Angi) and reputation management
Experience with estimating tools (e.g., Homewyse or similar) and field service best practices

Required Skills & Tools:

QuickBooks Online (invoicing, payments)
Housecall Pro (or similar field service management software)
Thumbtack, Angi (Angie’s List), and related lead platforms
Google Workspace (Gmail, Calendar, Sheets/Docs)
VoIP phone systems (e.g., RingCentral, Grasshopper) and call/text handling

Schedule & Pay:

Full-time position; Monday to Friday, 9:00 a.m. – 5:00 p.m. Eastern Time; occasional pre-scheduled Saturday coverage as needed
Fully remote role for a Michigan-based client
R14,000 – R16,000 per month depending on experience
Includes onboarding/training, clear SOPs, and growth potential based on performance

System Requirements:

Internet speed of at least 20 Mbps upload and download
Computer with a 2.4 GHz processor or higher
8 GB of RAM or higher
Windows 10 or newer, or Mac OS X 10.10 or newer
HD 720p webcam
Headset with microphone

Benefits:

Competitive pay rates
Consistent hours and predictable workload
Fully remote work with long-term potential
Direct collaboration with the client’s maintenance operations team, making a real impact
Supportive and inclusive work environment
Opportunity to grow alongside a scaling property maintenance program

Service Coordinator