Head of Content & Copy

About the job
About us:

Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone’s hands sensibly and responsibly.

Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards.

Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

The role in a nutshell:

We’re looking for a Head of Content & Copy to take ownership of all written communication at Luno. This is a hybrid role that combines hands-on writing with strategic oversight: you’ll be shaping our editorial vision and brand voice, while also producing high-quality copy across CRM, press releases, campaigns, and product touchpoints.

You’ll lead and mentor a small but mighty team of writers, ensuring consistency and creativity across everything we say, from app notifications to long-form thought leadership. The ideal candidate blends editorial judgement with marketing savvy, has experience in financial services or crypto, and knows how to make complex ideas simple and compelling for everyday investors.

Your mission will be:

Define, refine, and protect Luno’s tone of voice across all markets and channels.
Write and edit copy for high-priority initiatives including CRM, PR, campaigns, website, and product marketing.
Provide editorial oversight of all copy outputs across the marketing team.
Partner with product, design, and marketing leads to ensure copy enhances both user experience and brand storytelling.
Manage and mentor a team of two copywriters, setting priorities, giving feedback, and fostering growth.
Develop and maintain content guidelines and playbooks to scale consistency across global markets.
Stay on top of industry trends, crypto adoption narratives, and customer behaviour to inform our content strategy.
Ensure compliance with regulatory and legal standards in all markets.

A little about you:

Extensive experience in content, copywriting, or editorial, ideally with a blend of agency and in-house brand work.
Strong track record writing across a range of formats, from social media posts to long-form articles and press releases.
Experience in financial services, fintech, or crypto with an understanding of consumer behaviour in investment products.
Excellent editing skills and an eye for detail; you can spot inconsistencies a mile away.
Comfortable balancing hands-on writing with people management and strategy.
Ability to translate complex financial and technical concepts into clear, engaging language.
Collaborative mindset with the ability to work across creative, marketing, and product teams.

Don’t be put off if you don’t tick all of the boxes – they’re a guide based on what we’d love to see

Life at Luno:

Remote but reachable work policy gives you the freedom to choose between working from home or the office.
Plus the option to buy and sell up to 5 days leave
Improve body and mind, with excellent private medical insurance
Access to Learnably and our additional learning platforms for your personal and professional development
6 months primary care-giver leave
Paw-ternity leave for your furry friend
Annual Inspiration Day in addition to your annual leave which increases based on your length of service!
A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts
Free lunch and snacks
0 fees up to a certain amount with Luno from the day you start.*
Offer only available on Luno Instant Buy, not Luno Exchange

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Head of Content & Copy