Remote Debtors Team Lead

Job Description
This is a remote position.

A leading communications company is looking for a Remote Debtors Team Lead to assist the Finance Executive and Financial Director in ensuring the effective and profitable operation of the debtors function. The role is responsible for overseeing all debt collection activities, enforcing the escalation process to maximize cashflow, and minimizing slippage. In addition, the Debtors Team Lead will provide guidance to the team, monitor performance, and recommend new strategies or technologies to improve efficiency and results. This is a fully remote position.

Responsibilities:

• Supervise and guide the debtors/credit control team to ensure accuracy, compliance, and adherence to policies.
• Oversee and drive timely follow-up on outstanding debt, meeting deadlines and collection targets.
• Support team members with complex queries, escalations, or disputes to minimize delinquencies.
• Monitor and analyse debt trends, proposing solutions to reduce overlooked cases and improve DSO.
• Review workflows and processes, recommending enhancements and new technologies to improve efficiency.
• Work with large data sets to generate insights for decision-making.
• Track team performance using reports and metrics; address problem areas.
• Prepare and present collection activity reports with actionable recommendations to management.
• Collaborate across business units to reduce cancellations and improve retention.
• Manage reputational risk within the debtors’ portfolio.

Requirements
Education:

• Grade 12 (essential).
• Certificate/Diploma in Finance or Management (essential).
• Degree advantageous.

Experience:

• Minimum 3 years’ experience in Collections/Debtors Management.
• Proven track record in a management/supervisory role.
• Exposure to Call Centre/Contact Centre environments advantageous.
• Telecoms industry experience advantageous.

Knowledge & Skills:

• Strong understanding of Credit Control, Debt Collections, Accounts Receivable, Billing, and Customer Service.
• Excellent leadership, supervisory, and people management skills.
• Strong organisational, analytical, and problem-solving abilities.
• Ability to work in a high-volume, fast-paced environment.
• Proficiency in MS Office (Excel, Word, PowerPoint, Outlook).
• Strong written and verbal communication skills.
• Conflict resolution and customer relationship management skills.
• Deadline-driven, adaptable, with strong time-management skills.
• Report writing ability and attention to detail.

Remote Debtors Team Lead