Scaled Inc
Scaled Inc
Scaled Inc
About the Job
About the Company
Scaled Inc is a leading staff augmentation firm that connects USA-based Managed Service Providers (MSPs) with top-tier South African technical talent. We take pride in delivering exceptional technical expertise and outstanding service to our clients.
About the Role
As we continue to grow, we are looking for skilled and driven Desktop Support Technicians to join our dynamic team. This role requires expertise in Microsoft 365, Desktop Solutions, Cloud-Based Infrastructure, and Virtualization.
Note: This is a night shift position as you will be working USA hours.
Responsibilities
Microsoft 365 Migration & Deployment – Configure, migrate, and deploy Microsoft 365 applications, including Exchange Online, SharePoint Online, and Teams. Experience migrating from on-premise servers to Microsoft 365 is a plus.
Desktop Solutions Deployment – Assist in software installations for project teams and ensure smooth desktop deployments. Experience with InTune deployments is a plus.
Windows Server Administration – Configure, deploy, and manage Active Directory, Group Policy, DNS, and other core Windows Server infrastructure components.
Security & Compliance – Implement security best practices to protect IT systems, ensuring data integrity, compliance, and availability.
IT Project Collaboration – Work closely with the IT team to support systems after deployment, ensuring seamless operation.
Process Documentation – Maintain detailed documentation of IT processes, procedures, and system configurations.
Qualifications
Minimum 5 years of experience in Desktop Support roles.
Expertise in Office 365, Azure, Desktop Support, and Server Administration.
Required Skills
Strong expertise in Azure cloud services, including Azure Active Directory, Virtual Machines, and Storage.
Hands-on experience in configuring and troubleshooting Office 365 applications such as Exchange Online, SharePoint Online, and Teams.
Proficiency in supporting both Windows and macOS operating systems, including hardware troubleshooting and software installations.
Solid experience managing Windows Server environments, including Active Directory, Group Policy, and DNS.
Preferred Certifications
Microsoft Certified Solutions Expert (MCSE)
Cisco or HP Advanced Certifications
Azure Certifications
VMware Certifications
Cybersecurity Certifications (SANS, GIAC, etc.)
Security Infrastructure Certifications (Fortinet, Cisco, Meraki, Palo Alto, Juniper, F5, VMware)
Security Management Certifications (Splunk, Arctic Wolf, Tenable)
Home Office Requirements
To ensure optimal productivity in a remote work environment, candidates must have:
Dedicated Home Office – A quiet, private workspace with a door to minimize distractions.
High-Speed Internet – Fibre connection with a minimum of 50 Mbps upload and download.
Computer Equipment – A laptop or desktop capable of handling IT support tasks efficiently.
Audio & Video Setup – Headset for clear communication and a webcam for video conferencing.
Backup Power Solution – A reliable backup power source to maintain connectivity during outages.
Desktop Support Technician – REMOTE – NIGHT SHIFT (USA Hours)
Technical talent is becoming more and more difficult to find and retain, which makes building and growing a profitable MSP a real challenge. Scaled was founded by MSP owners for the MSP industry to specifically address this issue. We provide highly experienced, hard working South African technical talent to MSP’s at a fair and predictable price.