Accounts Receivable (Collections) Team Leader

About the job
This is a remote position.

About Us:

Medical Departures, along with our sister brand Dental Departures, is the world’s leading platform connecting patients to high-quality, affordable medical and dental care globally. With over 100,000 bookings and 35,000+ verified reviews, we operate across 40 countries, helping people save nearly a billion dollars in healthcare costs.

We’re a fully remote company with a multicultural team of 50+ members across Latin America, Europe, Africa, and Asia.

About the role:

We’re looking for a results-driven Accounts Receivable Team Leader to take charge of our global A/R operations. You will lead the team responsible for patient collections, clinic invoicing, and ensuring the accurate and timely processing of payments. This is a high-impact leadership role that requires strong analytical thinking, process optimization skills, and team coaching experience.

Responsibilities:

Lead and motivate a team of Accounts Receivable staff, providing coaching and guidance to ensure they perform their duties effectively.

Analyze and optimize the A/R process, identifying areas for improvement and implementing solutions to enhance efficiency and accuracy.

Manage all aspects of the accounts receivable function, including invoicing, collections, and cash flow recording.

Manage the verification, investigation of patient receipts vs. internal controls & systems to ensure 100% receipt of commissions owed (100% of appointments, 100% accurate patient receipt totals)

Monitor outstanding debts, proactively follow up on overdue payments, and escalate problem accounts to management when necessary.

Monitor team daily activities and productivity to ensure team members are working efficiently and effectively

Train new team members on A/R procedures and company policies.

Analyze team performance and come up with recommendation to improve team efficiency and coach team members to improve AR collection rates

Generate reports to track A/R performance, identify trends, and provide insights for improving cash flow.

Lead and motivate the Accounts Receivable team, providing coaching and guidance.

Analyze and optimize the A/R process, implementing solutions for efficiency and accuracy.

Collaborate effectively with other departments like Sales, Partner Services, Reporting to ensure clear communication regarding invoices and payments.

Maintain a high level of confidentiality and integrity when handling financial data.

Develop and maintain medical and dental clinic relationships and communication via email, phone call or whatsapp.

Be available and ready for unexpected daily needs of Medical Departure’s office and team members

Requirements

Minimum of 5 years of experience in accounts receivable or related financial roles.

At least 2 years of experience in a supervisory or team lead position.

Strong analytical and problem-solving skills.

Excellent attention to detail and accuracy.

Strong interpersonal skills

Effective communication, interpersonal, and teamwork skills.

Remote working experience

Experience with office administration and procedures

Proficient in Microsoft Office & Google Docs applications (e.g. PowerPoint, Excel, Word)

Some familiarity with regulatory standards and compliance requirements

Excellent customer service skills, Easily adaptable to change

Quick and resourceful, flexible, high level of accuracy, strong analytical skills and an eye for detail

Ability to prioritize and focus on multiple tasks in a fast-paced environment

Ability to solve problems expeditiously, while always maintaining a calm and professional demeanor.

High level of technical savvy & ability to learn new programs/systems.

Technical familiarity and knowledge of dental/medical procedures & terminology (nice to have)

Equipment Requirements:

High speed internet connection

Reliable computer with webcam and microphone interface

Job Status:

Full time

JOB TITLE

Accounts Receivable (Collections) Team Leader

SALARY

1,800 USD – 2,500 USD

ALLOWANCE/BENEFIT

$35 Mobile Data Allowance

$35 Internet Allowance

3% Healthcare Benefit Contribution

Virtual Stock Options

Performance-Based Bonus

Work from anywhere

HIRING STATUS

Contractor (Full Time)

PROBATION

2 months (60 days)

LOCATION/BASE

Remote – Preferred in Thailand, Turkey, or other countries in these regions

Desired Skills and Experience
Minimum of 5 years of experience in accounts receivable or related financial roles.
At least 2 years of experience in a supervisory or team lead position.
Strong analytical and problem-solving skills.
Excellent attention to detail and accuracy.
Strong interpersonal skills
Effective communication, interpersonal, and teamwork skills.
Remote working experience
Experience with office administration and procedures
Proficient in Microsoft Office & Google Docs applications (e.g. PowerPoint, Excel, Word)
Some familiarity with regulatory standards and compliance requirements
Excellent customer service skills, Easily adaptable to change
Quick and resourceful, flexible, high level of accuracy, strong analytical skills and an eye for detail
Ability to prioritize and focus on multiple tasks in a fast-paced environment
Ability to solve problems expeditiously, while always maintaining a calm and professional demeanor.
High level of technical savvy & ability to learn new programs/systems.
Technical familiarity and knowledge of dental/medical procedures & terminology (nice to have)

Accounts Receivable (Collections) Team Leader