Associate Lead, Client Operations

About the job

Multilocal is seeking a proactive and detail-oriented Associate Client Operations Lead to manage the CSO team, ensuring timely, high-quality responses to client requests in line with SLAs. This role involves overseeing daily workflows, coaching team members, supporting career development, and driving operational improvements. The successful candidate will collaborate with other teams to refine processes, implement best practices, and enhance overall efficiency in a fast-paced, remote-first environment.

Responsibilities

Team management, conducting 121’s, OKR reviews, goal setting
Improving team skills: highlight areas for individual development and put plans in place to assist
Workload management: ensuring requests are evenly distributed throughout the team
Ensure requests coming from Client Services/AdOps are handled in a timely manner and to a high standard
Work with Head of Revenue Operations on developing new best practices for working and continuously review performance to maximise efficiency
Manage inter-departmental projects with other team leads

Requirements

Proven experience leading client services or operations teams, with strong people management skills.
Excellent organisational and workload management abilities to meet SLAs and client expectations.
SSP and programmatic knowledge
Skilled in coaching, conducting 1:1s, setting OKRs, and driving team development.
Strong interpersonal and communication skills, with the ability to lead in a remote environment.
Experience managing cross-functional projects and improving operational processes.
A proactive, detail-oriented approach with a focus on efficiency and continuous improvement.

Associate Lead, Client Operations