Key Account Manager

About the job
About the Company

RemodelBoom is the #1 revenue-sharing program for home improvement companies. Our service is unique because clients only pay us when we help them make sales. This makes it a win-win for everyone. Join us, and you’ll be part of a fast-paced, high-energy team that values results, mentorship, and growth.

Who You Are

A customer obsessive. Someone who deeply cares about delighting customers and solving their pains, not about vanity metrics.
An infinite learner. You are always looking to learn more and learn faster. You feel uneasy when you get complacent, and you’re constantly seeking discomfort.
A team player. You love giving and receiving feedback and learning and growing as a team.
Extremely focused. You practice extreme focus in everything you do. You’re always looking to prioritize your time and resources to maximum efficiency.

What You’ll Do

Facilitate a smooth and successful onboarding experience for customers, ensuring their long-term success with RemodelBoom.
Build relationships with our clients and develop deep empathy for their workflows and requirements.
Make sure your client’s campaigns are all running smoothly and fixing problems independently.
Measure and communicate impact through personalized looms and calls with the client.

What we’d like

Experience in customer success management, account management, project management, or operations.
Excellent communication skills.
You can move, think, act, and learn extremely fast.
You have an insane intrinsic drive and hustle in you that makes you want to learn more and do better every day.

Working Hours (Important)

Since we’re based in the US, you’ll be working US hours.

That means Monday – Friday 8am MT to 4pm MT, which is 5pm to 1am SouthAfricantime.

If you can’t make that work, please don’t apply.

Compensation + Benefits

65,000 ZAR per month
Fully remote
Online games night every Thursday
AirBnB company retreats (Cape Town this year)

Key Account Manager