Zandile Mpilo

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Zandile Mpilo

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  • Preferred : UTC+2
  • Expected : 350-400 USD/Month
  • Updated 4 months ago

Customer service agent

  • Age : 24 Years Old
  • Gender : Female
  • Educational Attainment :- Metric certificate
  • Availability :- 40 Hours/week
  • Experience :- 2 Years

I hope this emails finds you well my name is Zandile Mpilo, I am 24 years old turning 25 in July ,I am a young ,hard working , energetic ball of energy . I am ambitious and pride myself in my vocal ability to articulate and communicate effectively and adapt , learn and ensure that target is reached at all times . I am assertive yet polite but I ensure I get the job done by all means as I apply myself in all that I do . I have experience in outbound, inbound customer service , customer care and debt collection. Safe to say I am a all rounder and will be a asset to the company. Please do consider my application and below is my Curriculum Vitae

  • Active listening skills
  • Communication Skills
  • Computer literacy skills
  • Data handling skills
  • Empathy
  • Negotiating skills
  • problem solving skills
Experience
18/09/2022 - 27/01/2023
Sales agent at LeMorgan Direct Marketing company

This entailed cold calling and convincing customers who had no intention to buy a product to end up purchasing the product .

10/03/2023 - 30/06/2023
Outbound tele sales agent at Conducive group

The job entailed outsourcing for car track . We made calls ,data handling and meeting team targets . This entailed a lot of product knowledge and understanding.

17/08/2023 still working there
Customer services agent at Icontact bpo

Inbound customer service where we outsource for American campaign. This entailed empathy , active listening, trouble shooting problems ,and increasing customer retention.

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