[email protected] Du Plooy

Virtual Assistant

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Geraldine Du Plooy

Email: [email protected]

Contact: 081 874 8572

Address: Pongola, South Africa

 

Summary

Multi-talented, versatile young professional with multiple years of experience in highly effective conflict resolution and persuasive communication techniques. Hardworking and reliable with excellent attention to detail. History of operating in fast-paced environments and maintaining calm in challenging situations. Driven to exceed expectations and maximise customer satisfaction. Adaptable with extensive experience providing first-class results. Meets job demands and deadlines through diligent work-ethic and dedication to quality.

 

Experience

 

Store Assistant – 02/2023 to Current

BB Electrical, South Africa

· Handled special customer requests to locate out-of-stock items, maximized sales by quickly locating correct items, colours, and sizes.

· Encouraged customer loyalty by building positive rapport with regular customers.       Calculated product prices and processed payments accurately, returning change for cash remittances and issuing receipts for audit purposes.

· Established and nurtured effective relationships with customers, colleagues, and store management.

· Assisted customers with testing and selecting products suited to individual tastes, styles or needs.

· Assisted customers with wide selection of products and services.

· Created visually appealing displays to attract potential clients and drive sales.

· Improved availability and inventory accuracy with precise stock counts, contacting vendors to request replacements for depleted items. Assisted in annual stocktaking through counting, record-keeping, and documenting.

· Operated register to process payments via eft, cash, and cards.

· Processed and loaded deliveries and backstock onto store shelves.

· Rotated stock on shelves, reducing stock waste and minimizing store losses.

· Shared new products and promotions with customer to encourage sales.

· Handled customer returns, refunds, and exchanges at customer service desk.

· Advised customers on product range, price, delivery, warranties, and product use.

 

Tele sales / sales Consultant – 05/2020 to 1/2023

Pongola Cold Storage, South Africa

· All admin related tasks related to work and requested from management.

· Sales – Maintain a regular call cycle with clients, Marketing, Cash up’s,

· Cold calling – Source leads and convert to closed sales deals, meet, and exceed sales targets,

· Supplier orders on occasion, Customer account and diesels account reconciliation on occasion.

· Handling of customer complaints and queries,

· Establish, maintain, expand, and take ownership of Customer relationships, Follow-up on deliveries.

· Secured new clients through targeted prospecting and networking.

· Executed complete sales cycle process, from prospecting through to contract negotiations and closing.

· Determined prospect needs and crafted appropriate responses to provide information on suitable products and services. Liaised with potential customers to determine needs and provide recommendations.

· Handled credit and debit card payment processing to complete purchasing experience.

· Prepared quotes with accurate and competitive pricing to drive conversion.

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· Studied competitors to identify next strategies and areas requiring improvement.

· Exceeded sales quotas and obtained high-profit margins by using unique strategies to sell products.

· Demonstrated perseverance, dedicated cold calling and exceptional service to land new customer accounts.

· Registered information and details of customer on database and submitted proper documents for sale to preserve accurate records.

· Maintained comprehensive brand and product knowledge to maximize sales opportunities and meet set targets.

· Researched new products, market trends and technology to stay abreast with latest updates. Shared comprehensive brand and product knowledge to maximize sales.

· Documented orders and facilitated deliveries following special requests of customers to increase loyalty and retention.

· Used social media platforms to reach out to prospective Clients and cultivate strong ties.

· Participated in sales training and workshops to amplify skills and leverage productivity.