Emannuel Duda

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Emannuel Duda

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  • Preferred : CAT
  • Expected : 1500 USD/Month
  • Updated 5 months ago

Virtual Assistant/Customer Service Agent/Internal Sales Agent

  • Age : 29 Years Old
  • Gender : Male
  • Educational Attainment :- Matric Certificate & Customer Satisfaction Certificate
  • Availability :- 40+ Hours/week
  • Experience :- 9 Years

CURRICULUM VITAE

EMANNUEL DUDA

 

Personal information

Languages

● English (Fluent)

● Zulu (Fluent)

● Xhosa (Moderate)

● Afrikaans (Moderate)

Cell phone +27 79 889 8478/ +27 67 727 6194

Email Address [email protected]

 

Education and Training

Matriculated, National Senior Certificate, Greenside High School 2014

Customer Satisfaction Certificate, SpecCon Holdings 2022

Internship, Dial a Nerd, 2019

Call Centre Training, Benny Recruitment & Training 2015

 

Skills

ICT

Microsoft Office, Vulcan7, MLS Systems, Asana, Zowie, Shopify, Gorgias, Zendesk, KvCore, Slack.

IT Support

Troubleshooting network issues. Assisting users in person and remotely with hardware-related issues. Utilizing technical training to resolve concerns related to software functionality. Providing phone and online support to users. Solving issues related to printers and scanners. Implementing documentation protocols into department operations. Supporting audio-visual interfaces with computer workstations and telecommunications technologies.

Sales

Telephone canvassing, in-person retail sales, merchandising, call centre sales, research and correspondence, property sales.

Carpentry

General carpentry work.

 

Work experience

Virtual Assistant/Customer Service Agent(Remote) | TalentPop

2023 – 2023

● Create solution-based emails, and live chat messages in response to customer tickets/inquiries.

● Create, edit and cancel Shopify orders.

● Track and trace orders

● Educate customers on products and policies.

● Communicate with clients and team members via Slack and email.

● Self-educating of new policies, procedures and processes.

Left because all Virtual assistants were let go after “Black Friday”.

Virtual Assistant/Internal Sales Agent (Remote) | We Clone You/ Corey Welch Real Estate Team(EXP Realty)

2022 – 2022

● Working as internal sales agent

● Contacting potential buyers and sellers

● Setting appointments with buyers and sellers to meet with agents,

● Compiling lists of upcoming estate and garage sales in designated areas,

● Updating existing contact information

● Searching for new ellers on Zillow (listing website)

● Adding new contacts to database

● Communicating withand sending relevant contact information with manager,

● Following up with contacts

Left to start work at TalentPop.

Salesman | Sportsmans Warehouse (Part-time)

2021 – 2021

● Worked as salesman, Assisted clients based upon their needs & wants, Merchandised products according to store policies.

Left as I got a fulltime job.

Intern Desktop Engineer | Dial a Nerd

2020 – 2020

● Worked as a Desktop Engineer on helpdesk assisting existing and new clients.

● Answered incoming calls and assisted clients with technical issues remotely,

● Sold products to clients according to their wants & needs.

Left as the Internship came to an end.

Carpenter | Envisioneers

2018 – 2019

● Worked as a carpenter,

● Cut and assembled products,

● Oversaw the production and finalizing of products before delivery,

● Assisted in the delivery of products to stores,

● Installed products in stores.

Left as the owner relocated.

Part Time Assistant | Tyson Properties Rosebank

2017 – 2018

● Worked as a Part time assistant.

● Assisted with administration tasks.

● Researching and Correspondence.

Sales Consultant | Circle Finance PTY (LTD)

2016 – 2017

● Worked as a sales consultant.

● Assisted with selling of loans.

● Following up with customers.

Call Center Representative | I-Talk

2015 – 2016

● Worked as a call center representative,

● Performed sales calls and updating account information,

● Following up with clients and assisting with their finances.

 

References

 

Jeremy Jepson, Dial a Nerd – 079 495 2696

 

Jonah Rice, REMAX Masters – +44 7749 360374

  •  Assisting users in person and remotely with hardware-related issues
  •  Canvassing
  •  Carpentry
  •  Cold and hot calling
  •  Excellent communication skills
  •  Implementing documentation protocols into department operations
  •  Merchandising
  •  MLS Systems
  •  Research and correspondence
  •  Sales
  •  Solving issues related to printers and scanners
  •  Supporting audio-visual interfaces with computer workstations and telecommunications technologies
  •  Utilizing technical training to resolve concerns related to software functionality
  •  Vulcan7
  •  Working in a team-oriented environment
  • crm systems
  • Microsoft Office
  • Providing phone and online support to users
  • Troubleshooting network issues
Education
2009/2014
Matric at Greenside High School
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