Emannuel Duda

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Emannuel Duda

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  • Preferred : UTC+2
  • Expected : 1000 USD/Month
  • Updated 1 month ago

Virtual Assistant

  • Age : 29 Years Old
  • Gender : Male
  • Educational Attainment :- Matric Certificate & Customer Satisfaction Certificate
  • Availability :- 40+ Hours/week
  • Experience :- 8 Years

Curriculum Vitae

of

Emannuel Duda

 

Summary

 

● Hard working, highly motivated individual looking to both utilize and increase my technical knowledge and technical skills.

 

● Charismatic and fast learning individual with good social skills.

 

● Interested in technology

 

● Practically inclined

 

● Experience in technical fields

 

● Experience in Sales

 

● Critical thinker

 

● Physically fit

 

Personal information

 

Gender

Male

 

Nationality

South African

 

Languages

● English (Fluent)

● Zulu (Fluent)

● Xhosa (Moderate)

● Afrikaans (Moderate)

 

Race

African

 

Health Status

Excellent

 

Criminal Record

None

 

 

 

 

Contact Information

 

Contact Number

 

+27 79 889 8478/ +27 67 727 6194

 

Email Address

 

[email protected]

 

Physical Address

 

17 Aberdeen Street

Westdene

Johannesburg

2092

 

 

 

Education

 

Greenside High School

2014

 

National Senior Certificate

 

SpecCon Holdings

2022

 

Customer Satisfaction Certificate

 

 

Training

 

Benny Recruitment & Training

2015

 

Call Centre Training

 

 

Dial a Nerd

2019

 

Internship

 

 

Work experience

 

Call Center Representative | I-Talk

2015 – 2016

 

● Worked as a call center representative

 

● Performed sales calls and updating account information

 

● Following up with clients and assisting with their finances

 

Sales Consultant | Circle Finance PTY (LTD)

2016 – 2017

 

● Worked as a sales consultant

 

● Assisted with selling of loans

 

● Following up with customers

 

Part Time Assistant | Tyson Properties Rosebank

2017 – 2018

 

● Worked as a Part time assistant

 

● Assisted with administration tasks

 

● Researching and Correspondence

 

Carpenter | Envisioneers

2018 – 2019

 

● Worked as carpenter

 

 

● Cut materials on various saws and assembled multiple products

 

 

● Oversaw the production and finalizing of products before delivery

 

 

● Installed products in stores

 

 

● Assisted in the delivery of products to stores

 

 

Desktop Engineer | Dial a Nerd

2020 – 2020

 

● Worked as a Desktop Engineer on helpdesk assisting existing and new clients.

 

● Answered incoming calls and assisted clients with technical issues remotely

 

● Sold products to clients according to their wants & needs

 

Salesman | Sportsmans Warehouse (Part-time)

2021 – 2021

 

● Worked as salesman

 

 

● Assisted clients based upon their needs & wants

 

 

● Merchandised products according to store policies

 

 

Virtual Assistant/Internal Sales Agent(Remote) | We Clone You/ Corey Welch Real Estate Team(EXP Realty)

2022 – 2022

 

● Working as internal sales agent

 

 

● Contacting potential buyers and sellers

 

 

● Setting appointments with buyers and sellers to meet with agents

 

 

● Compiling lists of upcoming estate and garage sales in designated areas

 

 

● Updating existing contact information

 

 

● Searching for new sellers on Zillow (listing website)

 

 

● Adding new contacts to database

 

 

● Communicating with and sending relevant contact information with manager

 

 

● Following up with contacts

 

 

Virtual Assistant/Customer Service Agent(Remote) | TalentPop

2023 – 2023

 

 

● Create solution-based emails, and live chat messages in response to customer tickets/inquiries.

 

 

● Create,edit and cancel Shopify orders.

 

 

● Track and trace orders

 

 

● Educate customers on products and policies.

 

 

● Communicate with clients and team members via Slack and email.

 

 

● Self-educating of new policies, procedures and processes.

 

Skills & Abilities

● Microsoft Office

● Troubleshooting network issues.

● Assisting users in person and remotely with hardware-related issues.

● Utilizing technical training to resolve concerns related to software functionality.

● Providing phone and online support to users.

● Solving issues related to printers and scanners.

● Working in a team-oriented environment.

● Implementing documentation protocols into department operations.

● Excellent communication skills.

● Supporting audio-visual interfaces with computer workstations and telecommunications technologies.

● Merchandising

● Sales

● Carpentry

● Research and correspondence

● Cold and hot calling

● Canvassing

● Vulcan7

● MLS Systems

● Asana

● Zowie

● Shopify

● Gorgias

● Zendesk

● KvCore

 

References

 

Jeremy Jepson, Dial a Nerd – 079 495 2696

 

Jonah Rice, REMAX Masters – +44 7749 360374

Education
2009/2014
Matric at Greenside High School
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