Emannuel Duda
Virtual Assistant
Curriculum Vitae
of
Emannuel Duda
Summary
● Hard working, highly motivated individual looking to both utilize and increase my technical knowledge and technical skills.
● Charismatic and fast learning individual with good social skills.
● Interested in technology
● Practically inclined
● Experience in technical fields
● Experience in Sales
● Critical thinker
● Physically fit
Personal information
Gender
Male
Nationality
South African
Languages
● English (Fluent)
● Zulu (Fluent)
● Xhosa (Moderate)
● Afrikaans (Moderate)
Race
African
Health Status
Excellent
Criminal Record
None
Contact Information
Contact Number
+27 79 889 8478/ +27 67 727 6194
Email Address
Physical Address
17 Aberdeen Street
Westdene
Johannesburg
2092
Education
Greenside High School
2014
National Senior Certificate
SpecCon Holdings
2022
Customer Satisfaction Certificate
Training
Benny Recruitment & Training
2015
Call Centre Training
Dial a Nerd
2019
Internship
Work experience
Call Center Representative | I-Talk
2015 – 2016
● Worked as a call center representative
● Performed sales calls and updating account information
● Following up with clients and assisting with their finances
Sales Consultant | Circle Finance PTY (LTD)
2016 – 2017
● Worked as a sales consultant
● Assisted with selling of loans
● Following up with customers
Part Time Assistant | Tyson Properties Rosebank
2017 – 2018
● Worked as a Part time assistant
● Assisted with administration tasks
● Researching and Correspondence
Carpenter | Envisioneers
2018 – 2019
● Worked as carpenter
● Cut materials on various saws and assembled multiple products
● Oversaw the production and finalizing of products before delivery
● Installed products in stores
● Assisted in the delivery of products to stores
Desktop Engineer | Dial a Nerd
2020 – 2020
● Worked as a Desktop Engineer on helpdesk assisting existing and new clients.
● Answered incoming calls and assisted clients with technical issues remotely
● Sold products to clients according to their wants & needs
Salesman | Sportsmans Warehouse (Part-time)
2021 – 2021
● Worked as salesman
● Assisted clients based upon their needs & wants
● Merchandised products according to store policies
Virtual Assistant/Internal Sales Agent(Remote) | We Clone You/ Corey Welch Real Estate Team(EXP Realty)
2022 – 2022
● Working as internal sales agent
● Contacting potential buyers and sellers
● Setting appointments with buyers and sellers to meet with agents
● Compiling lists of upcoming estate and garage sales in designated areas
● Updating existing contact information
● Searching for new sellers on Zillow (listing website)
● Adding new contacts to database
● Communicating with and sending relevant contact information with manager
● Following up with contacts
Virtual Assistant/Customer Service Agent(Remote) | TalentPop
2023 – 2023
● Create solution-based emails, and live chat messages in response to customer tickets/inquiries.
● Create,edit and cancel Shopify orders.
● Track and trace orders
● Educate customers on products and policies.
● Communicate with clients and team members via Slack and email.
● Self-educating of new policies, procedures and processes.
Skills & Abilities
● Microsoft Office
● Troubleshooting network issues.
● Assisting users in person and remotely with hardware-related issues.
● Utilizing technical training to resolve concerns related to software functionality.
● Providing phone and online support to users.
● Solving issues related to printers and scanners.
● Working in a team-oriented environment.
● Implementing documentation protocols into department operations.
● Excellent communication skills.
● Supporting audio-visual interfaces with computer workstations and telecommunications technologies.
● Merchandising
● Sales
● Carpentry
● Research and correspondence
● Cold and hot calling
● Canvassing
● Vulcan7
● MLS Systems
● Asana
● Zowie
● Shopify
● Gorgias
● Zendesk
● KvCore
References
Jeremy Jepson, Dial a Nerd – 079 495 2696
Jonah Rice, REMAX Masters – +44 7749 360374
Education
-
2009/2014
Matric at Greenside High School