Angelique James

Versatile Professional Driving Organizational Success Through Strategic HR Initiatives and Open to Diverse Opportunities

 

 

Angelique James

M:0637074116    E:   [email protected]   A: Port Elizabeth, SA

LinkedIn:  www.linkedin.com/in/angelique-james-33b5218a

ID: 8904300064081

 

 

·        Diverse Hospitality Experience: 6+ years of expertise in roles from Key Account Manager to Restaurant Manager/Operations.

·        Human Resources Proficiency: Extensive knowledge of HR policies and procedures, including successful implementation of HRIS solutions and talent acquisition management.

·        Administrative Excellence: Skilled in office management to ensure operational efficiency and organizational effectiveness.

·        Strategic Negotiator and Influencer: Articulate, charismatic, and adept at negotiation and influencing stakeholders at all levels.

·        Business Acumen: Proven track record of P&L ownership, supplier management, and focus on profitability improvement and cost reduction.

·        People-Centric Leadership: Excels in high-performance environments with a collaborative management approach and emphasis on leadership values.

·        Passionate Value Addition: Committed to adding value and positively impacting lives in a collaborative and target-driven work culture.

·        Expertise in Reward Management: Specialized in Reward, Compensation & Benefits, demonstrating understanding of talent motivation and retention.

·        Problem Solver: Proven ability in problem-solving, adept at navigating challenges and implementing effective solutions.

·        Change Management Expertise: Proficient in driving organizational transitions with adaptability and strategic insight.

Education | Professional Development

 

Certificate: National Certificate in Bookkeeping | First Aid

Courses:     Food & Beverage Management | HR Management | Skills Development in the Workplace

Compliance | High Performance Management | Leadership Training | Merchandising

IT Skills:

 

Microsoft Office Suite:

·        Proficient in Word, Excel (Advanced Formulas, PivotTables, and Macros), PowerPoint (Presentations), and Outlook.

 

Applicant Tracking Systems:

·        Expertise in GRS Applicant Tracking System (ATS).

 

Financial Software:

·        Familiar with Sage Pastel, FinCon, Micros-Opera, Platinum Point of Sales and Odyssey

 

 

HR and Training Platforms:

·        Experience with Odyssey, Gauge, Pilat, Oracle, and MyHR, MyLearning, LinkedIn Learning, Willis Towers Watson.

 

Outlook:

·        Skilled in utilizing Outlook for efficient communication, calendar management, and task organization.

 

 

Employment History

 

Job Evaluation Analyst:  Babergh and Mid Suffolk District Councils, United Kingdom, January 2023 – December 2023

 

Reward Specialist

 

•       Successfully spearheaded and completed 680 Job Evaluations in just 3 months using the cutting-edge Gauge Pilat system, resulting in optimized workforce efficiency and strategic talent management. Achieved exceptional outcomes with a focus on data-driven decision-making, ensuring heightened performance and alignment with organizational goals expertise in evaluating job positions within organizations to determine their relative worth.

•       Evaluations are done daily on different roles to establish grading factors.

•       Moderation of evaluations, along with all departmental directors.

•       Conducted benefit comparisons to ensure competitive compensation packages.

•       Together with the Program Evaluation Manager, evaluate the effectiveness of evaluation programs, mission alignment, and service delivery through outcome monitoring and data analysis.

•       Support implementation of the Theory of Change and alignment initiative.

•       Take the lead in continuous quality improvement (Pilat) efforts: Set agenda and lead program–evaluation meetings as needed.

•       Work closely with program management to ensure effective and timely rollout of any changes to the evaluation database (Gauge & Willis Towers Watson) or procedures.

 

 

Human Resources Manager:  Classic Processed Products , Port Elizabeth – Feb 2021 to Aug 2022

●       HR Management

·        Head of HR supporting 485 staff within a production environment

·        Designed, created, implemented & embedded all company HR policies from scratch

·        Determined job descriptions & personal specifications, salary bandings & plotted career pathways

·        Captured all employee data, opened electronic files with a focus on compliance (right to work, qualifications, photographic ID, references etc)

·        Reviewed employee performance & met with managers to discuss & guide performance management processes or disciplinary measures

·        Coordinated & maintained internal training & development matrix from entry level to senior management

·        Job Evaluations to ensure all team member is on the correct grading structure

·        Drafting contracts, job descriptions and training material

·        Managed daily financial operations including payroll, invoicing, and various transactions

·        Supported in the preparation of monthly management accounts

●       Recruitment Management

·        Wrote content for recruitment adverts, screened, shortlisted & interviewed candidates, provided feedback & responded to all expressions of interest

·        Set up psychometric testing, provided feedback on results & coordinated all 2nd interviews

·        Managed recruitment compliance – reference checks & queries, right to work, identity, qualification etc with follow up on certification expiration dates/renewals required

·        Drafted & issued letters of employment, employment contracts & rejections

●       Staff Wellness Programme

·        Established & managed a robust internal programme to support the workforce

·        Engaged with employees to establish immediate needs – housing support & new build affordable housing developments

·        Rolled out monthly tuberculosis testing & treatment clinic

·        Identified employees needing general health & wellness support from fitness, nutrition to mental health support

●       Achievements

·        Set up entire function of the HR department

·        Shaped the climate & culture of the production team in terms of support provided, whilst driving company standards & policies

·        Conducted routine audits and implemented security measures to prevent theft, resulting in cost savings of up to 20% over a year.

·        Given your diverse experience, you might consider adding the marketing experience under the “Human Resources Manager” role at Protea Hotel (Marriott International). Although the primary focus of that role appears to be HR management and training coordination, it’s not uncommon for HR professionals to have responsibilities that overlap with marketing, particularly in areas such as employer branding, employee engagement, and internal communications. Here’s how you could integrate your marketing experience into that section:

 

Marketing Experience:

·        Orchestrated marketing initiatives aimed at enhancing internal morale and incentivizing the workforce to deliver outstanding service, resulting in a cohesive team culture and improved guest experiences.

·        Collaborated with the marketing team to align internal communications and branding efforts, ensuring consistency in messaging, and reinforcing company values among employees.

·        Assisted in the development and implementation of promotional activities and events to engage employees and foster a positive work environment.

·        Leveraged digital marketing platforms to communicate training opportunities and resources effectively, increasing participation rates and knowledge retention among staff.

·        Monitored and analysed feedback from employee engagement surveys and leveraged insights to refine marketing strategies and enhance employee satisfaction.

·        Played a key role in employer branding efforts, promoting the hotel as an employer of choice and attracting top talent to join the team.

 

Human Resources Manager | Training Coordinator: Protea Hotel (Marriott International), Port Elizabeth – Jan 2018 to Jan 2021

●       HR Management

·        Supporting a total staff complement of 85 across the hotel – rejuvenated internal morale & incentivised workforce to provide a common goal or outstanding service delivery.

·        Maintained staff personnel folders – personal data, employment data, employment contracts, reviews

·        Created an internal talent pool matrix, tracking of employee personal goals, development, skills & options for transfers to alternative departments.

·        Managed contract changes, salary reviews, secondments, promotions

·        Met with management team to discuss & action disciplinary matters & exits

·        Built good relationships with appointed temporary staffing recruitment agents – 25 housekeepers & 12 security guards – managing both contracts, reviewing service level agreements (SLA) & ensuring adequate performance from all contractors

·        Payroll calculations – overtime, deductions, annual leave etc with handover for processing

·        UI19, interactions with labor unions or employee representative bodies, negotiating collective bargaining agreements and addressing employee grievances in accordance with labor laws.

·        Chaired Hearings, grievances and did all IR in my role

 

●       Reporting

·        Compilation of monthly reporting through to Dubai Head Office – revenue generated, headcount, training undertaken, payroll, new hirers, disciplinary etc with full accountability for the appropriate management of all HR processes, procedures & compliance requirements

●       Recruitment

·        Designing & placing of adverts, screening, shortlisting & interviewing candidates

·        Set up of psychometric testing, results & feedback, confirmed 2nd line interviews with managers.

·        Completed all background/compliance checks – identity, proof of address, qualifications, criminal records & referencing

 

●       Training & Development

• Coordinated end-to-end internal training programs, managing matrices and logging courses for all levels, from entry to senior management.

• Identified training needs, invited attendees, and arranged layouts for up to 30 delegates in classroom-style settings.

• Developed and updated training manuals and standard operating procedure manuals for courses such as leadership, guest relations, high performance, discipline, and systems & IT.

• Scheduled facilitators and ensured availability of materials on course days, and implemented post-training online assessments, tracking outcomes.

• Maintained an up-to-date repository of training opportunities on the internal intranet for easy access and reference.

 

●       Wellbeing

·        Conceptualised numerous events, functions & motivational days

·        Sources sponsors to provide corporate gifting, raffles, prizes & presents securing gifts for all staff members across events

●       Achievements

·        Promoted to HR Manager within 1 months of commencing employment

·        Championed the Take Care Programme – providing staff with additional support at home, with their families & personally fostering a united, proactive workforce

 

Catering Manager: Fedics – Jan 2015 to Dec 2017

 

• Account Management:

·        Oversaw in-house catering for 2 key corporate accounts -Shatterprufe Neave & Standard Bank

 

• Team Leadership:

·        Managed a team of 12 kitchen staff and 4 contractors.

·        Executed 360-degree management, setting KPIs, targets, and ensuring performance excellence.

 

• Operations Management:

·        Averaged 200 daily meals onsite, covering various service formats & doing corporate meeting functions.

·        Conducted daily risk assessments and maintained health & hygiene standards for on-site cooking.

·        Optimized P&L, controlling costs, expenditure, headcount, and overheads.

·        Managed AP and supplier payments.

·        Established a Preferred Supplier List (PSL), negotiating favourable terms while prioritizing produce quality.

·        Implemented weekly menu rotations and creative promotions.

·        Maintained hands-on involvement at both sites, enhancing client and employee relationships. Introduced new menu items to boost revenue.

·        Stocktake and grv’s

Implement and maintain operational controls in line within budgetary requirements
Ensure quality of food preparation, presentation and service is up to standard by meeting all quality star grading standards in all areas of responsibility as per grading checklist
 

Administrator: Bachus Accounting – Jan 2013 to Dec 2014

·        Business Registration

·        Efficiently registered new businesses through statutory portals, meticulously organizing documentation, and ensuring compliance.

·        Tax Administration

·        Proficiently completed tax returns and conducted associated reconciliations, demonstrating attention to detail.

·        spearheaded full-function credit control, proactively chasing payments, and implementing payment plans.

·        Accurately receipted payments onto the ledger, showcasing financial precision.

·        This revised section highlights your key responsibilities in a concise manner while ensuring it is tailored for ATS tracking.

 

Restaurant Manager: San Francisco Restaurant & Cubana CO ,Brassiere – Jan 2009 to Jan 2015

●       Team Management

·        Managed a team of 46 across both facilities – scheduling rota’s & shift patterns for permanent, temporary & contracted staff, conflict management, training & development

·        Recorded attendance, timekeeping & absenteeism

·        Continued training of menu & product knowledge, serving skills & customer service

·        Allocated duties & monitored that all required practices were adhered to – from set up before service, to hygiene standards, customer service, uniforms audits & end of day closure

 

●       Operations Management

§  Conducted weekly stock takes & variance investigations, stock rotation & placing orders with suppliers

§  Ensured the smooth operation & customer satisfaction for the 36-seater coffee shop & 60-seater cocktail lounge, function room & restaurant.

·        Implement and maintain operational controls in line within budgetary requirements

·        Ensure quality of food preparation, presentation and service is up to standard by meeting all quality                     star grading standards in all areas of responsibility as per grading checklist

 

 

References available upon request