Scaled Inc
Scaled Inc
Scaled Inc
About the job
About the Company: Scaled Inc is a leading staff augmentation firm that connects USA-based Managed Service Providers (MSPs) with top-tier South African technical talent. We take pride in delivering exceptional technical expertise and outstanding service to our clients.
About the Role: As we expand our operations, we seek talented and motivated Remote L3 IT Support Technicians with expertise in Office 365, Desktop, Cloud-based Infrastructure, and Virtualization to join our dynamic team.
Responsibilities:
Migrate, Configure, and Deploy Office 365 applications, including Exchange Online, SharePoint Online, and Teams. Migrations from on-prem server(s) to Office 365 a plus
Deploy Desktop Solutions. Assist with software installations for the project teams. Knowledge of and experience with InTune deployments a plus
Setup and Administer Windows Server Infrastructure: Configure, Deploy and Manage Active Directory, Group Policy, DNS, and related server administration tasks
Security: Implement appropriate measures to ensure the integrity, security, and availability of IT systems
Collaborate on IT Projects: Work closely with the IT team to support systems after deployment
Document IT Processes: Maintain detailed documentation of IT processes, procedures, and system configurations
Qualifications:
Minimum of 5 years in IT support roles with expertise in Office 365, Azure, desktop support, and server administration
Required Skills:
Strong knowledge of Azure cloud services, including Azure Active Directory, Azure Virtual Machines, and Azure Storage
Experience in configuring and troubleshooting Office 365 applications such as Exchange Online, SharePoint Online, and Teams
Experience in supporting both Windows and macOS operating systems, hardware troubleshooting, and software installation
Familiarity with managing Windows Server environments, including Active Directory, Group Policy, and DNS
Preferred Skills:
MCSE Certification
Cisco or HP advanced Certifications
Azure Certified
VMWare Certified
Cyber Security Certifications (SANS, GIAC, etc)
Security Infrastructure Certifications (Fortinet, Cisco, Meraki, PaloAlto, Juniper, F5, VMWare)
Security Management Certifications (Splunk, Arctic Wolf, Tenable)
Home Office Requirements:
To ensure optimal productivity in a remote work environment, candidates must have the following:
Dedicated Home Office – A quiet, private workspace with a door to minimize distraction
High-Speed Internet – Fibre connection with a minimum of 50 Mbps upload and download
Computer Equipment – A laptop or desktop capable of handling IT support tasks efficiently
Audio & Video Setup – Headset for clear communication and a webcam for video conferencing
Backup Power Solution – A reliable backup power source to maintain connectivity during outages
Remote L3 IT Support Technician
Technical talent is becoming more and more difficult to find and retain, which makes building and growing a profitable MSP a real challenge. Scaled was founded by MSP owners for the MSP industry to specifically address this issue. We provide highly experienced, hard working South African technical talent to MSP’s at a fair and predictable price.