User Researcher


  • Full Time


  • Full Time


The role

This is an excellent opportunity for a curious and critical thinker who firmly believes in using evidence to drive design. We’re looking for a midweight user researcher who wants to deliver high quality work on a range of projects.

You’ll be the second user researcher in the company and play a key role within the Product and Design team.

Initially you’ll carry out tactical research to support product releases while managing all customer data coming into the business to drive awareness of what our customers are thinking, feeling and doing. Over time this will progress to more strategic work, providing key insights for the business to expand its products and services.

About us:

Nivoda is a young and energetic global team headquartered in London with offices in Mumbai, New York, Hong Kong, Johannesburg, Antwerp and Amsterdam.

We are an extremely fast-growing B2B marketplace changing how the global jewelry industry operates. We connect buyers and sellers of jewelry on our online platform and facilitate the most transparent, efficient and cost-effective way for the jewelry industry to sell and buy jewelry.

Nivoda has a rapidly growing workforce expanding into new countries with a dynamic, supportive and collaborative culture.

The company’s sales have grown over 250% in the last 12 months, and the team has grown from 30 to over 280 internationally. We are a global team who can always be trusted, driven to make big and bold moves to transform a traditional industry.To know more please visit

What you’ll do:

Work with experienced Engineers, Product Managers and Senior UX Designers in a successful tech company to inform the direction of the platform’s products and services
Gather data from the Sales, Account Management and Customer service teams to identify areas of opportunity while managing expectations on what can be achieved
Manage all aspects of the user research projects including alignment with key stakeholders, recruitment, session scheduling and incentives.
Communicate your findings and recommendations by writing and presenting persuasive and authoritative reports and presentations.
Make meaningful design recommendations considering customer insight, business objectives and technical limitations.
Manage and grow the pool of customers who regularly take part in user research.
Gather quantitative and qualitative customer feedback from multiple sources, analyse the data for patterns and present key findings to senior stakeholders.
Conduct both quantitative and qualitative user research and develop insight using a variety of methodologies such as:
remote and in person usability testing (moderated and unmoderated)
one-to-one interviews
ethnographic research


What you’ll need:

A detailed understanding of the theory that underpins experience user research, including relevant principles of psychology. (This could be from a university degree, Masters, bootcamp course, or you may be self-taught).
Practical experience of a wide range of research methodologies acquired either in-house or at an agency/consultancy.
An understanding of how businesses find, serve and retain customers, and measure their success.
You should be able to demonstrate your passion for understanding people in order to design better products and services for them.
Excellent communication skills from internal emails through to presentations.
An ability to create rapport and build relationships with the people you work with.
A collaborative team player with excellent time management skills.
Adaptable and resilient: you are comfortable with ambiguity and can make decisions with incomplete information.
You remain calm under pressure and can work in a dynamic, fast-moving environment. You know when to ask for support.
Eager to grow: you seek opportunities to learn and gather feedback on your work. You make the most of every opportunity presented to you.


What we offer:

Opportunity to join us at a dynamic growth phase, where your contributions can have a significant impact on shaping the company’s future success.
Exposure to senior leadership and the opportunity to contribute to strategic decision-making.
Flexible working
Unlimited holiday
Ample experience to grow, learn and quickly take on responsibility
An opportunity to help shape the future of the research team
Cross-team collaboration with teams around the world
On the job training

User Researcher

Nivoda provides jewellery businesses with a simple solution to strengthen profits, increase efficiency and accelerate growth with its B2B jewelry marketplace. Designed to save you time and money whilst giving you access to the world’s diamond & gemstone supply at the best prices with zero inventory risk, Nivoda is trusted by thousands of retailers all over the globe. Not only can Nivoda help you source diamonds with the most competitive prices from top suppliers worldwide but it also solves the logistical inconvenience and additional expense that most businesses face when purchasing diamonds internationally. Leave it to us to tend to the entire quality control, invoice and delivery process. - Over 1.6 million natural, lab-grown and melee diamonds - No membership fees - Competitive pricing - Fulfilment and returns - Consolidated shipping and invoicing

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