BVNK is a next-generation payments platform for global businesses. We bridge the gap between traditional and digital finance to make payments borderless, instant, and secure. Using the BVNK platform, businesses can send and receive payments on all major schemes and blockchain networks, incorporate stablecoins into their payment flows, and settle funds in over 30 markets.
We are a diverse team spread across the UK, Europe, and South Africa, with a shared belief that in the next five years all payment flows will interact with crypto, and BVNK will be at the forefront of this shift. We recently raised 40m in series A funding, and we’re looking for smart, ambitious people to help us build the next generation of payments.
We’re incredibly honoured to have made Newsweek’s list of the top 100 Global Most Loved Workplaces for 2023.
About this role in the team:
The Customer Success Team sits at the heart of the action at BVNK, creating the link between the customer and BVNK. The team ensures that our customers’ voices are heard, so that they can get the maximum value from using our products and successfully grow their businesses. CSMs work in close collaboration with Account Managers and Sales throughout the whole lifecycle of a customer, and are key to driving adoption, growth and minimizing churn.
Key Areas of Responsibilities:
Expertly manage a portfolio of accounts, developing relationships, managing stakeholders and identifying advocates
Coordinate a swift and smooth onboarding, implementation and go-live experience for new customers in collaboration with New Business Sales
Identify/track adoption and growth opportunities within existing clients
Organise monthly/quarterly reviews with customers to minimise friction and churn risk
Work with Account Managers to identify upsell and renewal opportunities
Represent the customer internally as a stakeholder for product, marketing and other internal teams in order to ensure customers are always central to what we do
Work with our marketing department to ensure client communication is timely and targeted
Anticipate customer requirements and challenges, work towards a (re)solution by acting on data-driven insights and strategic knowledge
Help identify patterns for success and best practice within portfolio, to improve processes and prioritise activities
What we need from you:
Proven experience in a customer-facing role, ideally as a Customer Success Manager or similar.
Excellent communication and interpersonal skills.
Strong problem-solving and conflict resolution abilities.
Analytical mindset with the ability to derive insights from data.
Familiarity with CRM software and tools.
Knowledge of Payments is a plus.
What you can expect from us:
Fair and competitive salary at every stage of your growth
Meaningful ownership in the business through our employee option scheme
Flexible working hours, with hybrid working at its heart
A culture built on passionate growth minded people
A flexible approach to holiday
Opportunities to travel to our offices around the world, in locations such as London and Cape Town, to collaborate with your colleagues
An open and creative environment where you can help us define the future of BVNK, it’s culture, and it’s opportunity sets
At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we’d encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team.
Customer Success Manager
BVNK is a next-generation payments platform for businesses. We bridge traditional and digital finance to make payments borderless, fast, and secure. Using the BVNK platform, businesses can send and receive payments anywhere in the world in seconds, 24/7. Newsweek's 25th Most Loved Workplace globally.